Support information
This topic contains information about how to contact Customer Support, and the support status for this and other releases.
Please upgrade to the latest version (BMC License Usage Collection Utility 6.0.00.) (For more information, see Upgrading.)
Contacting Customer Support
To contact the BMC License Usage Collection Utility Support team, send an email to LicenseUtility@bmc.com. For any help on Control-M License Usage Reporting tool OR queries on BMC product, send an email to Customer_Support@bmc.com
The team is available until 11:00 AM CDT in the US.
Note
Since the license utility is a free application, it does not follow the standard support policy as described on this page: BMC Product Support Policy.
Support status
The following table shows the support status for the BMC License Usage Collection Utility, also available on the BMC A-Z Supported Product List page:
| Version | Support Status | Release Date | Full Support End Date | End of Support Date |
|---|---|---|---|---|
| 6.0.00 | Full support | 15-March-2023 | ||
| 5.5.00 | Full support | 04-May-2022 | 04-May-2025 | 04-May-2027 |
5.0.00 | Full support | 10-Jul-2020 | 10-Jul-2023 | 10-Jul-2025 |
| 4.9.00 | Limited support | 10-Oct-2019 | 10-Oct-2022 | 10-Oct-2024 |
| 4.8.00 | Limited support | 10-Apr-2019 | 10-Apr-2022 | 10-Apr-2024 |
4.7.01 | Limited support | 21-Nov-2018 | 21-Nov-2021 | 21-Nov-2023 |
| 4.7.00 | Limited support | 10-Oct-2018 | 10-Oct-2021 | 10-Oct-2023 |
| 4.6.00 | Limited support | 18-Jun-2018 | 18-Jun-2021 | 18-Jun-2023 |
| 4.5.00 | End of support | 28-Feb-2018 | 28-Feb-2021 | 28-Feb-2023 |
| 4.0.01 | End of support | 06-Oct-2017 | 10-Oct-2018 | 27-Feb-2019 |
| 4.0.00 | End of support | 31-Jul-2017 | 10-Oct-2018 | 27-Feb-2019 |
| 3.6.00 | End of support | 10-Apr-2017 | 31-Jul-2017 | 18-Jun-2018 |
| 3.5.00 | End of support | 13-Jan-2016 | 10-Apr-2017 | 01-Apr-2018 |
| 3.0.00 | End of support | 24-Oct-2016 | 13-Jan-2016 | 01-Jan-2018 |
| 2.5.00 | End of support | 15-Jul-2016 | 24-Oct-2016 | 31-Jul-2017 |
| 2.0.00 | End of support | 11-Apr-2016 | 15-Jul-2016 | 10-Apr-2017 |
| 1.6.00 | End of support | 15-Dec-2015 | 11-Apr-2016 | 13-Jan-2016 |
| 1.5.00 | End of support | 11-Sep-2015 | 15-Dec-2015 | 24-Oct-2016 |
| 1.0.00 | End of support | 2-Jul-2015 | 11-Sep-2015 | 15-Jul-2016 |
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