Knowledge management roles
The Knowledge Management Approver role is the sole functional role that is provided by BMC Helix ITSM: Knowledge Management. With this role enables you receive approval requests for publishing, canceling, and retiring knowledge articles that you can approve or reject in Approval Central.
Related topics
This functional role is usually assigned to senior members of a support group, who possess a high level of technical knowledge.
Best practice
We recommend that approvers have the Knowledge Viewer, Knowledge User, or Knowledge Admin permission to be able to view knowledge articles before approving or rejecting them.
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