BMC Intelligent Ticketing 2.0 supports two new service policies that enable you to create Causal Incidents that contain Causal CI information along with event information.The merging of the information of the Causal CI and event avoids ticket proliferation and eases incident management.
For information about new service policies, see BMC Intelligent Ticketing policies.
For information about Causal Incidents, see Incident classification.
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks