Page tree

BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).

Important

BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the primary and secondary locations for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.

Service locations and compliance

BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.

BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed. 

View by: 

BMC Cloud locations

U.S. FedRAMP / DoD locations

AWS locations

Azure locations

Oracle locations


Important

*Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.

** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.


BMC Cloud

Cloud Security Alliance Security Trust Assurance and Risk (STAR)

Service Location

Primary

Secondary

Backup (if applicable)


Services Available


*IBM Service Location


**Jitterbit Service Location

Primary

Secondary

U.S. Commercial A and

U.S. Public Sector

Elk Grove Village, IL

Chicago, IL

Santa Clara, CA

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Client Management

BMC Helix iPaaS

Fusion Agility Suite / Visual Boards for BMC Helix service

Dallas, TX

North America (NA)

U.S. East Coast Virginia

U.S. West Coast Oregon


European Union

Amsterdam, The Netherlands

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Client Management

Fusion Agility Suite / Visual Boards for BMC Helix service

Frankfurt, Germany

EMEA

Dublin, Ireland

Frankfurt, Germany

United Kingdom

London, U.K.

Slough, U.K.

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

Fusion Agility Suite / Visual Boards for BMC Helix service

Frankfurt, Germany

EMEA

Dublin, Ireland

Frankfurt, Germany


AWS U.S. FedRAMP / DoD

Service Location

Primary

Secondary

Services Available

U.S. FedRAMP

U.S. East Coast

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

(DoD Impact Level 4)

U.S. West Coast (GovCloud)

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

Canada Government - AWS

Montréal, Québec

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

AWS Cloud

AWS Compliance Information

Cloud Security Alliance Security Trust Assurance and Risk (STAR)

Service Location

Services Available

*IBM Service Location

**Jitterbit Service Location

Primary

Secondary

U.S. Commercial A AWS

Portland, OR

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

BMC Helix Automation Console

Dallas, TX

North America (NA)

U.S. East Coast Virginia

U.S. West Coast Oregon

Canada AWS

Montréal, Québec

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Dallas, TX


North America (NA)

U.S. East Coast Virginia

U.S. West Coast Oregon


Asia Pacific AWS

Singapore

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Frankfurt, Germany

Asia Pacific (APAC)

Sydney, NSW

Singapore


Germany AWS

Frankfurt, Germany

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent - Standard Capacity

BMC Helix Virtual Agent - Premium Capacity

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

Frankfurt, Germany

EMEA

Dublin, Ireland

Frankfurt, Germany

South Africa AWS

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Frankfurt, Germany

EMEA

Dublin, Ireland

Frankfurt, Germany

Australia AWS

Sydney, NSW

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Automation Console

BMC Helix Cloud Security

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Frankfurt, Germany

Asia Pacific (APAC)

Sydney, NSW

Singapore


European Union AWS

Dublin, Ireland

BMC Helix Automation Console

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Continuous Optimization

BMC Helix Operations Management

BMC Helix AIOps

BMC Helix Discovery


EMEA

Dublin, Ireland

Frankfurt, Germany

Azure Cloud

Azure Compliance Information

Cloud Security Alliance Security Trust Assurance and Risk (STAR)

Service Location

Primary

Secondary

Services Available

*IBM Service Location

**Jitterbit Service Location

Primary

Secondary

United Arab Emirates (UAE) Azure

Dubai (UAE North)

Abu Dhabi (UAE Central)

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

Frankfurt, Germany



EMEA

Dublin, Ireland

Frankfurt, Germany




European Union

Amsterdam, Netherlands

BMC Helix Knowledge Management by ComAround

EMEA

Dublin, Ireland

Frankfurt, Germany

Oracle

Oracle Compliance Information

Cloud Security Alliance Security Trust Assurance and Risk (STAR)

Service Location


Services Available

*IBM Service Location

**Jitterbit Service Location

Primary

Secondary

United States OCI

Ashburn, Virginia

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix iPaaS

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

BMC Helix Cloud Cost

BMC Helix Cloud Security

Dallas, TX

North America (NA)

U.S. East Coast Virginia

U.S. West Coast Oregon

Service location features

Each BMC-controlled service location adheres to the following minimum standards:


Features
Site characteristics
  • Built to Tier III design specifications
  • Raised floor and/or overhead cable management systems
Security
  • Security framework: based on the NIST SP 800-53 standards at a Moderate level
  • Compliant with NIST SP 800-171
  • Guarded 24 hours a day, 7 days a week
  • Card access or biometrics access
  • Multilevel security card readers with battery backup
  • Closed-circuit television (CCTV) surveillance
  • Automated building monitoring system that oversees facility power, environment, and backup systems
  • Perimeter fence and gate controls 
Communications
  • FIPS 140-2 compliant cryptographic ciphers
  • Engineered with redundant network equipment, switches, links, and carriers, ensuring high availability and performance
  • Backbone speeds of the network are based on Gigabit Ethernet and 10-gigabit. Switches and routers have dual power supplies and failover LAN cards.
  • Redundant high speed internet links with multiple carriers for primary sites
  • Redundant firewalls
Electrical and mechanical systems
  • N+1 power infrastructure
  • Redundant grids
  • Mirrored, fully redundant uninterruptible power supply systems (UPS)
  • Redundant diesel generators
  • Redundant power distribution units
  • Redundant chillers, cooling towers, or water pumps
  • Redundant packaged heating and air conditioning units
  • Multizone, dry-pipe sprinkler, and smoke-detector system with VESDA; water-detection system
  • On-site emergency diesel fuel

14 Comments

  1.  

    1.  

  2.  

    1.  

  3.  

    1.  

  4. Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc 

    1. We will look into this, thank you for the feedback Amit.  

  5. I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.

    Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?


    Thanks

    dony


    1. Hi Dony, mindful that the docs site may have been updated since your comment.  Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?  

      The Jitterbit North Virginia location is only listed for North America AWS locations as a default.  Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia. 

      Thanks!

  6. If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )

    1. Responded internally. 

  7. Is there a data center in Zwolle, Netherlands?

    1. Only AMS, Netherlands as per the information provided above.  Thanks!