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BMC's Helix trial services are hosted from various regional locations. 

The list below outlines the subprocessors within your BMC Helix trial environments. Please refer to your  Online Trial Agreement for the legally binding terms and conditions governing the trial.

Important

Subprocessor company addresses do not necessarily reflect the physical location of the subprocessor's data center (if relevant); they represent the contracted entity.

Subprocessor

Entity

Description

Amazon

Amazon Web Services, Inc., 410 Terry Ave North Seattle , WA 98109-5210 , US

Hosting provider.

Microsoft

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052

Hosting provider.

Equinix

Equinix Inc., One Lagoon Drive, Redwood City, CA 94065; U.S.

Co-location provider.

Equinix UK

Equinix UK Ltd., PO Box 3767, Slough, Berkshire Sl14nb; United Kingdom

Co-location provider.

Equinix Netherlands

Equinix Netherlands B.V. Hoekenrode 3, 1102BR, Amsterdam; The Netherlands

Co-location provider.

Jitterbit

Jitterbit Inc., 1301 Marina Village Parkway, Suite 201, Alameda, CA 94501, US

Integrations capability provider.

IBM

International Business Machines Corporation, 11501 Burnet Road, Austin, TX 78758, US

IBM Watson component is used as one of the AI chat and cognitive engines.

Google

Google, 1600 Amphitheatre Parkway, Mountain View, CA 9404

Google translate is used for on-demand translation of articles within BMC Helix Knowledge Management by ComAround and for creating new translations for existing knowledge articles. This is a feature toggle and it can be turned off by the customer, this will exclude any translation functionality in BMC Helix Knowledge Management by ComAround.

Active Solution AB

Active Solution AB, Kungstesgarten 23A, 11357 Stockholm, Sweden

A developing partner assists BMC with resources for development projects with BMC Helix Knowledge Management by ComAround. 

Sendgrid

Sendgrid, 1801 California Street, Suite 500, Denver, CO 80202

An email delivery service. Provided for pre-configured email templates for communications from BMC Helix Knowledge Management by ComAround when users vote on articles, send feedback, etc. This is a feature toggle and can be turned off by the customer. This would exclude Sendgrid and communication will be sent using the default email client instead.

ThreatXThreatX, 363 Centennial Pkwy Suite 150, Louisville, CO 80027A Web Application Firewall (WAF). The service helps to protect SaaS Helix web applications and APIs from threats, including DDoS attempts, BOT attacks, API abuse, exploitations of known vulnerabilities, and zero-day attacks.