The BMC Synthetic End User Experience Monitoring product monitors the performance and reliability of worldwide applications. Synthetic (also called robotic) transactions measure site health based on end-user-experience metrics such as availability, accuracy, and performance. The product determines the health of business applications and measures their response time by running recorded transactions at key locations throughout the enterprise or on the internet. Response time is the time required to complete a transaction from the end user’s point of view. Response time is a key measurement of many customer service level agreements (SLAs).
The product is available through MarketZone distribution, under the Borland Silk Performer Synthetic Transaction Monitoring for BMC Software licensed product, and comprises the following components: