BMC Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Change Management is closely aligned with standard ITIL service management processes. It works in conjunction with the BMC Remedy Approval Server and the other BMC Remedy IT Service Management (BMC Remedy ITSM) applications. Using BMC Change Management in combination with these applications enables you to assess the scope of the change, analyze the costs associated with the change (in terms of time and expense), perform impact and risk analysis, and schedule the resources needed to complete the change. Using the BMC Service Level Management (BMC SLM) application enables you to define service targets and measure the efforts of your support staff as they implement the changes.
Release management is the process responsible for planning, scheduling, and controlling the movement of releases to test and live environments.
Release Management includes default support for managing standard release work items by: