Provide duplication and resolution information
BMC Customer Support might ask you to send documentation to reproduce a problem.
You might be asked to provide the following items:
J logs and SYSOUT
SVC dump (generated automatically by Fast Path product)
DBDLIB and DBD source members
ACBLIB members
DUMP command output
Image copies of databases
Monitor reports and job history statistics (CPU, elapsed time, EXCPs)
If a problem occurs, have the symptom dump available when you call BMC Customer Support. Save the SVC dump until the problem has been resolved to your satisfaction. Customer Support will generally ask for the PSW, PSW data, and general purpose registers at time of abend. The following figure shows an example of a symptom dump.
************************************************************************
* *
* BMC SOFTWARE ABEND SUMMARY *
* *
* FOR ASSISTANCE CALL BMC CUSTOMER SUPPORT *
* *
* PLEASE HAVE THE FOLLOWING AVAILABLE *
* 1. COMPLETE JES LOG FOR THIS JOB *
* 2. PFPPRINT FOR ABENDING STEP *
* 3. OUTPUT FROM DDNAME SYS00016 *
* *
* JOB NAME: PFOXX070 JOB08392 STEP NAME: EXTRA01.PFPMIFP *
* *
* S0C4 U0000 PSW 07841000 80000000 00000000 7F291F4E *
* AMODE31 ASC=P KEY=8 SUP CC=8 MASK=0 ILC=6 INTC=0004 *
* MOD=PFPMAIN CSECT=PFCO0000 EP=PFCO0000 OFFS=00000590 *
* DATA 7F291F48 D5038008C4DCA77400E05080 *
* VIRTUAL PAGE ADDRESS CAUSING EXCEPTION 00000000 *
* ASSEMBLED ON 06/29/12 14.43 *
* LAST FIX APPLIED: ZPFP311 *
* REGISTERS AT ENTRY TO ABEND: *
* 0 00000000 7F4D7830 2E4042F0 A7F4FF66 *
* 4 7F4CF088 00000000 7F4D782C FF28E9FE *
* 8 A7F4FF66 7F59A650 2E4042A8 2E4041C0 *
* C 7F2919B8 7F4D78C0 7F4D78C0 7F2919B8 *
* *
************************************************************************The ABEND Summary (dump shown in above figure) supports AMODE64 and other environments. In addition to the summary displaying in the JES log, a separate output file is dynamically allocated; the ABEND summary displays first in the file.
After the ABEND Summary, the Save Area Trace (following figure) displays. The trace provides the following information for each save area (starting with TCBFSA):
Module being entered
M that made the call
Registry contents at entry
Contents of any allocated $AUTO memory
The dynamic output file (SYS00016) in the following figure provides the following items:
Duplicate of the ABEND Summary box
Snap dump of data areas
A listing, in chronological order, of the registered save areas used in the task that abended
TCQ (7F63B658):
000000 00000000 00000005 E3C3D840 00000000 2E4043C0 7F560470 7F55C018 00000000 *........TCQ ....................*
000020 2E413ED0 00000000 00000000 7F63B018 00000000 007E50C8 18440778 0112221F *.............H..................*
000040 00400000 00000000 00000000 00000000 00000000 7F6FF16C 00000000 00000000 *............1...................*
000060 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000080 00000000 2E547050 00000000 00000000 0079BE9C 0078C014 7F631D24 7F559014 *................................*
0000A0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0000C0 00000000 00000000 00000000 00000000 80000000 00000000 00000000 00000000 *................................*
0000E0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000100 through 000180 same as above
GBL (2E4043C0):
000000 00000000 00000000 C7C2D340 00000000 7F63B018 00000000 00000000 00000000 *........GBL ....................*
000020 00000000 00000000 00000000 00000000 04004000 00100500 00000000 00000000 *.................. .............*
000040 D7C6D6E7 E7F0F7F0 F0F8F3F9 F2000000 00F72D00 00000000 001BAD45 28178000 *PFOXX07008392....7..............*
000060 D9C9C8C7 C6C44040 00000080 00000080 D7C6D7D4 C9C6D740 C5E7E3D9 C1F0F140 *RIHGFD ........PFPMIFP EXTRA01 *
000080 E2D7F74B F14BF240 0000000C 00000000 00000000 00000000 00000000 00000000 *SP7.1.2 ........................*
0000A0 00022EE8 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *...Y............................*
0000C0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0000E0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000100 AE417568 7F28F528 7F28F138 7F28EFE0 7F28EE00 7F28E758 7F2919B8 7F291690 *......5...1...........X.........*
000120 7F2914C0 7F23F4C0 7F298228 7F2980B0 7F276718 7F29F2C0 7F29CD88 7F289EA8 *......4...............2.........*
000140 7F289B50 7F293A40 7F293DF0 7F28BDE8 7F293828 7F28FB20 00000000 00000000 *....... ...0...Y................*
000160 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000180 7F28AE18 7F28C160 0002C360 7F28A078 00000000 AE495580 00000000 00000000 *......A...C.....................*
0001A0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0001C0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0001E0 00000000 00000000 00000000 00000000 00000000 00000000 7F592E00 0000269B *................................*
000200 7F576D70 7F576058 2E413ED0 2E413FA0 7F576970 7F576220 7F576640 00000000 *........................... ....*
000220 7F5765A0 7F576BA8 7F5983F8 2E4042F0 00000000 00000000 7F5765D8 7F576B58 *...........8. .0...........Q....*
000240 7F576AE0 7F599A18 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000260 2E40464C 80024440 00000000 AE401740 AE4016E8 AE401690 AE401638 00000000 *. ..... ..... . . .Y. ... ......*
000280 2E4F5780 00000000 00000000 7F237C88 2E4043C0 00000000 AE46F458 AE487088 *................. ........4.....*
0002A0 00000000 00000000 00000000 00000000 7F631E9C 00000000 7F62DE9C 00000000 *................................*
0002C0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 8002FEA8 *................................*
0002E0 00000004 00000028 00030C62 00000000 00000000 00000000 00000000 00000000 *................................*
LCL (7F55C018):
000000 00000000 00000005 D3C3D340 00000000 1F000000 00000000 00000000 00000000 *........LCL ....................*
000020 00000000 7F560470 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000040 0000000C 00000000 00000000 00000000 7F4DFE90 C9E6C5C3 C6000000 00000000 *....................IWECF.......*
000060 00000000 00000000 00000000 00000000 7F4E8870 00000000 00000000 00000000 *................................*
000080 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0000A0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0000C0 7F59A2E8 00000000 C5E7E3D9 C1C3E340 40404040 40404040 00000000 00000000 *...Y....EXTRACT ........*
0000E0 C4D7D6E7 F7C1F040 00000000 00000000 00000000 00000000 00000000 00000000 *DPOX7A0 ........................*
000100 00000005 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000120 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000140 through 000200 same as above
000200 00000000 00000000 2E413748 FF2F7A34 86D32950 00000000 7F55C2EC 00000000 *.................L........B.....*
000220 00000000 00000000 00000000 00000000 00000000 7F55C018 2E4043C0 80000000 *......................... ......*
000240 7F12D020 2E54732C 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000260 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000280 00000000 00000000 00000000 00000000 00000000 00000000 00000000 2E48A260 *................................*
0002A0 7F55C2C0 FF55C310 7F55C06C 02000001 00000000 00000000 2E405F04 02000008 *..B...C.................. ......*
0002C0 00000000 00000000 2E405F0C 02000008 00000000 00000000 00000303 0F000002 *......... ......................*
0002E0 00000000 00000000 AE405F9F 04000001 00000000 00000000 AE48A778 00100000 *......... ......................*
000300 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000320 through 000400 same as above
WEB (7F560470):
000000 00000000 00000005 E6C5C240 00000000 00000000 00000000 00000000 00000000 *........WEB ....................*
000020 2E4043C0 2E413ED0 00000000 00000000 00000000 00000000 80000000 7F63B658 *. ..............................*
000040 7F55C018 C5E7E3D9 C1C3E340 40404040 40404040 00007F24 F9700000 00000000 *....EXTRACT ....9.......*
000060 7F63B658 7F55C018 0000000C 7F5765D8 7F63B018 00000000 7F6FF16C 7F55C018 *...............Q..........1.....*
000080 7F560470 7F63B658 2E4043C0 7F288738 7F2BC7F0 2E5470A0 FF2BD0DA 7F24F970 *......... ........G0..........9.*
0000A0 7F2BD618 7F56051C FF56054C 7F5604B4 02000010 00000000 00000000 7F63B65E *..O.............................*
0000C0 03000002 00000000 00000000 00000000 00000000 00000000 00000000 FF2BC954 *..............................I.*
0000E0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
000100 through 000140 same as above
000140 00000000 7F59A2E8 00000000 00000000 00000000 00000000 00000000 00000000 *.......Y........................*
000160 7F508B9C 00000000 00000000 00000000 00000000 00000000 7F560470 00000000 *................................*
000180 7F643E9C 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0001A0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 *................................*
0001C0 through 000220 same as above
000220 00000000 *.... *
Save area trace:
CSECT ???????? (7F4D7830) was entered at EP 2E4042F0+00000000 (0001D92E) from module *SYSTEM*+00000000 (00FDDBE0)
Save area at 0000EF68: Type=SA0, Next=0000EF20, Prev=00000000, Frame=00000000, StkX=00000000, StkP=00000000
14 80FDDBE0 8001D92E 7F63B658 0001CC80 000071B0 00FDDB90 007D09B0 007E5E88
6 007B2FC8 FD000000 007F84A0 007E5B18 00000000 007E5E88 8000B208 0000EF68
CSECT ???????? (8001D92E) was entered at EP 7F63B658+00000000 (0001D92E) from module ????????+00000000 (00FDDBE0)
Save area at 0000EF20: Type=SA0, Next=0000EE18, Prev=0000EF68, Frame=00000000, StkX=00000000, StkP=00000000
14 80FDDBE0 8001D92E 00000000 000071B0 000071B0 2E400F64 007D09B0 007E5E88
6 007B2FC8 FD000000 2E400F18 00000000 00000000 00007178 8001D92E 0000EF20
CSECT PFP#FPU0 (0000CE18) was entered at EP PFP#FPU0+00000000 (0000CE18) from module ????????+00000000 (00FDDBE0)
Save area at 0000EE18: Type=SA0, Next=0000F000, Prev=0000EF20, Frame=E2E2D6C2, StkX=00000000, StkP=001C002D
14 80FDDBE0 8000CE18 2E400F68 80016018 000071B0 2E400F40 2E400F68 00000000
6 2E400FEC FD000000 2E400F18 2E400FB4 0079F000 00007178 8001D92E 0000EE18
CSECT PFP#RTNC (0000C2C8) was entered at EP PFP#RTNC+00000000 (0000C2C8) from module PFP#FPU0+00000202 (0000D01A)
Save area at 0000F000: Type=SA0, Next=0000F050, Prev=0000EE18, Frame=00000000, StkX=00010000, StkP=00000000
14 8000D01A 8000C2C8 8000C2C8 80016018 000071B0 0000D1C0 00022EE8 00000000
6 2E400FEC FD000000 2E400F18 2E400FB4 000070F0 00007178 0000CE18 0000F000
CSECT PFMN0000 (7F2353C0) was entered at EP PFMN0000+00000000 (7F2353C0) from module PFP#RTNC+000004DE (0000C7A6)
Save area at 0000F050: Type=SA0, Next=2E40D000, Prev=0000F000, Frame=00000000, StkX=00010000, StkP=00000000
14 8000C7A6 FF2353C0 FF2353C0 00022EE8 0000C3A8 00000A40 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 2E400FB4 00BF5590 000160D0 0000C2C8 0000F050
CSECT PFMN0000 (7F2353C0) was entered at EP PROCESS+000008C8 (7F235C88) from module PFMN0000+000006FE (7F235ABE)
Save area at 2E40D000: Type=SA0, Next=2E40D050, Prev=0000F050, Frame=00000000, StkX=2E412000, StkP=0000F0A0
14 FF235ABE 7F235C88 FF2353C0 00022EE8 0000C3A8 00022EE8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F576058 2E4043C0 000160D0 7F2353C0 2E40D000
CSECT PFSC0100 (7F243028) was entered at EP PFSC0100+00000000 (7F243028) from module PFMN0000+00000994 (7F235D54)
Save area at 2E40D050: Type=SA0, Next=2E40D0A0, Prev=2E40D000, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF235D54 7F243028 FF2353C0 7F57609C 0000C3A8 00022EE8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F576058 2E4043C0 000160D0 7F2353C0 2E40D050
CSECT PFSC0100 (7F243028) was entered at EP PROCESS+000003B0 (7F2433D8) from module PFSC0100+000001B0 (7F2431D8)
Save area at 2E40D0A0: Type=SA0, Next=2E40D0F0, Prev=2E40D050, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF2431D8 7F2433D8 FF2353C0 7F57609C 0000C3A8 00022EE8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F619A80 2E413ED0 000160D0 7F243028 2E40D0A0
CSECT PFSC0100 (7F243028) was entered at EP SRVINIT+0000056C (7F243594) from module PFSC0100+0000049C (7F2434C4)
Save area at 2E40D0F0: Type=SA0, Next=2E40D140, Prev=2E40D0A0, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF2434C4 7F243594 00000000 7F619B1C 0000C3A8 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F619A80 2E413ED0 000160D0 7F243028 2E40D0F0
CSECT PFSC0300 (7F289190) was entered at EP PFSC0300+00000000 (7F289190) from module PFSC0100+000005D2 (7F2435FA)
Save area at 2E40D140: Type=SA0, Next=2E40D190, Prev=2E40D0F0, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF2435FA 7F289190 00000000 2E4043C0 0000C3A8 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F619A80 2E413ED0 000160D0 7F243028 2E40D140
CSECT PFSC0300 (7F289190) was entered at EP PFSC0300+00000000 (7F289190) from module PFSC0300+000001B2 (7F289342)
Save area at 2E40D190: Type=SA0, Next=2E40D1E0, Prev=2E40D140, Frame=00000000, StkX=2E412000, StkP=00000000
14 7F289342 7F289190 00000000 2E4043C0 0000C3A8 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F619A80 2E4043C0 000160D0 7F289190 2E40D190
CSECT PFSC0300 (7F289190) was entered at EP ATTPROD+00000638 (7F2897C8) from module PFSC0300+000002A0 (7F289430)
Save area at 2E40D1E0: Type=SA0, Next=2E40D230, Prev=2E40D190, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF289430 7F2897C8 7F619C20 7F619C18 0000C3A8 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 2E4048D8 7F619C18 2E413ED0 000160D0 7F289190 2E40D1E0
CSECT PFSC0310 (7F287738) was entered at EP PFSC0310+00000000 (7F287738) from module PFSC0300+000006EA (7F28987A)
Save area at 2E40D230: Type=SA0, Next=2E40D280, Prev=2E40D1E0, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF28987A 7F287738 00000003 7F63B658 0000C3A8 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 7F63B658 7F619C18 2E413ED0 000160D0 7F289190 2E40D230
Savearea appears to be unused
Save area at 2E40D280: Type=SA0, Next=2E40D2D0, Prev=2E40D230, Frame=00000000, StkX=2E412000, StkP=00000000
14 7F28794E 00000000 00000003 7F63B658 0000000C 7F5765D8 00022EE8 00000000
6 00008940 2E4046C0 7F63B658 7F6FF018 2E413ED0 7F288738 7F287738 2E40D280
CSECT PFSC0200 (7F2BC7F0) was entered at EP PFSC0200+00000000 (7F2BC7F0) from module PFSC0310+000005B8 (7F287CF0)
Save area at 2E40D2D0: Type=SA0, Next=2E547000, Prev=2E40D280, Frame=00000000, StkX=2E412000, StkP=00000000
14 FF287CF0 7F2BC7F0 7F63B658 7F6FF16C 0000000C 7F5765D8 7F63B018 00000000
6 00008940 2E4046C0 7F63B658 7F6FF018 2E413ED0 7F288738 7F287738 2E40D2D0
CSECT PFSC0200 (7F2BC7F0) was entered at EP PROCESS+00000318 (7F2BCB08) from module PFSC0200+000001E0 (7F2BC9D0)
Save area at 2E547000: Type=SA0, Next=2E547050, Prev=2E40D2D0, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF2BC9D0 7F2BCB08 7F63B658 7F6FF16C 0000000C 7F5765D8 7F63B018 00000000
6 7F6FF16C 7F55C018 7F560470 7F63B658 2E4043C0 7F288738 7F2BC7F0 2E547000
CSECT PFSC0200 (7F2BC7F0) was entered at EP CALLPRC+00000898 (7F2BD088) from module PFSC0200+00000382 (7F2BCB72)
Save area at 2E547050: Type=SA0, Next=2E5470A0, Prev=2E547000, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF2BCB72 7F2BD088 7F63B658 7F560470 0000000C 7F5765D8 7F63B018 00000000
6 7F6FF16C 7F55C018 7F560470 7F63B658 2E4043C0 7F288738 7F2BC7F0 2E547050
CSECT PFOX0800 (7F24F970) was entered at EP PFOX0800+00000000 (7F24F970) from module PFSC0200+00000900 (7F2BD0F0)
Save area at 2E5470A0: Type=SA0, Next=2E5470F0, Prev=2E547050, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF2BD0F0 7F24F970 00000000 7F55C018 00000000 00000000 00000000 00000000
6 00000000 00000000 00000000 00000000 00000000 00000000 7F2BC7F0 2E5470A0
CSECT PFOX0800 (7F24F970) was entered at EP PROCESS+000001D8 (7F24FB48) from module PFOX0800+000001C2 (7F24FB32)
Save area at 2E5470F0: Type=SA0, Next=2E547140, Prev=2E5470A0, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF24FB32 7F24FB48 00000000 7F55C018 00000000 00000000 00000000 00000000
6 00000000 00000000 00000000 00000000 00000000 7F4D7058 7F24F970 2E5470F0
CSECT PFOXMAIN (7F25D328) was entered at EP PFOXMAIN+00000000 (7F25D328) from module PFOX0800+000002AC (7F24FC1C)
Save area at 2E547140: Type=SA0, Next=2E547190, Prev=2E5470F0, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF24FC1C 7F25D328 00000001 7F55C018 00000000 00000000 00000000 00000000
6 00000000 00000000 00000000 7F4E87F8 7F4E8268 7F4D7058 7F24F970 2E547140
CSECT PFOXARE0 (7F2E30B0) was entered at EP PFOXASEQ+00000124 (7F2E31D4) from module PFOXMAIN+0000052E (7F25D856)
Save area at 2E547190: Type=SA0, Next=2E5471E0, Prev=2E547140, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF25D856 7F2E31D4 00000000 00000000 7F25D42E 00000000 00000000 00000000
6 00000000 00000000 00000000 7F59A650 2E4048D8 7F4D7058 7F25D328 2E547190
CSECT PFOXRAP0 (7F310630) was entered at EP PFOXRAP0+00000000 (7F310630) from module PFOXARE0+00000260 (7F2E3310)
Save area at 2E5471E0: Type=SA0, Next=2E547230, Prev=2E547190, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF2E3310 7F310630 00000800 2E56A400 00000230 00000000 7F4D860C 00000004
6 00000000 00000000 00000000 7F59A650 2E4048D8 7F4D7058 7F2E30B0 2E5471E0
CSECT PFOXSEG0 (7F310878) was entered at EP PFOXSEG0+00000000 (7F310878) from module PFOXRAP0+00000130 (7F310760)
Save area at 2E547230: Type=SA0, Next=2E547280, Prev=2E5471E0, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF310760 7F310878 00000800 2E56A408 00000230 2E56A404 7F4D860C 00000004
6 00000000 2E56A400 00000000 7F59A650 2E4048D8 7F4D7058 7F310630 2E547230
CSECT PFOXPUS0 (7F25E1C8) was entered at EP PFOXPUTU+00000310 (7F25E4D8) from module PFOXSEG0+00000228 (7F310AA0)
Save area at 2E547280: Type=SA0, Next=2E5472D0, Prev=2E547230, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF310AA0 7F25E4D8 00000001 00000007 00000230 2E56A404 7F4D8568 00000008
6 00000000 2E56A408 00000000 7F59A650 2E4048D8 7F4D7058 7F310878 2E547280
CSECT PFEX0000 (7F2E8E40) was entered at EP PFEX0000+00000000 (7F2E8E40) from module PFOXPUS0+000004F0 (7F25E6B8)
Save area at 2E5472D0: Type=SA0, Next=2E547320, Prev=2E547280, Frame=00000000, StkX=2E557000, StkP=00000000
14 FF25E6B8 7F2E8E40 2E557CDC 7F4D7558 2E4048D8 2E557CDC 2E557CE0 00000004
6 7F59AC38 7F4CF058 7F4E8268 7F59A650 2E4048D8 7F4D7058 7F25E1C8 2E5472D0
Savearea appears to be unused
Save area at 2E547320: Type=SA0, Next=00000000, Prev=2E5472D0, Frame=00000000, StkX=2E557000, StkP=00000000
14 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
6 00000000 00000000 00000000 00000000 00000000 00000000 00000000 2E547320If BMC Customer Support requests that you supply a dump, provide the appropriate accompanying documentation. Use the BMC web site to submit the dump via FTP. Contact BMC Customer Support for instructions.
Note
Abbreviated dumps (such as Abend-Aid dumps) do not provide the type of required information for problem resolution. Please ensure that a complete dump is taken.
The Problem Summary form and the Problem Documentation form shown in the following figures should be copied, filled out, and sent to BMC Customer Support for their understanding and resolution of your problem.
Fast Path Offline Suite Product
PROBLEM SUMMARY
Issue Number: ____________________ Date: ___________________
Company: ____________________________________________________
Contact: ____________________________________________________
Phone: ____________________________________________________
Email: _____________________________________________________
--------------------Software Product Levels -----------------
Product Version.Release.Maintenance Level:________.____._____
IMS Version.Release,PUT Level: ________.____,________
MVS Version.Release: ________.____,________
-----------------------Problem Description -------------------
Product Messages:
BMC_________ _________________________________________________
BMC_________ _________________________________________________
BMC_________ _________________________________________________
Other Messages (IMS, MVS, or JES):
_____________ ________________________________________________
_____________ ________________________________________________
System Completion Code= ______ Reason Code= ________
Circumstances that caused the problem:
_____________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
Problem Frequency: __ Intermittent __ Continuous
Y or N
Has maintenance been applied to any software? __ __
Describe:___________________________________
____________________________________________
____________________________________________ Fast Path Offline Suite Product
PROBLEM DOCUMENTATION
The following checklist identifies documentation that might be
requested for problem resolution. Check the documentation that
has been collected.
Job logs/SYSOUT ______
IMS log/SYSOUT ______
SYSMDUMP and/or SYSUDUMP ______
DBDLIB and DBD Source ______
ACBLIB Members ______
TRACE Output ______
Randomizer Exit Source ______
Monitor Reports/Job History Statistics ______Related topic
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