Managing Business Services

Business Services enable you to group together related sets of Execution Plans. Business Services provide a way for you to set up one general definition that can be applied to several Execution Plans.

Every Execution Plan is associated with a Business Service, therefore, you must define Business Services before defining Execution Plans. Every new Execution Plan inherits the following settings from the associated Business Service:

• Execution Plan run frequency
• Execution Plan timeout period
• Agent Groups
• Blackout settings
• Active or inactive status

This topic contains the following procedures:

To view the list of defined Business Services

1. On the BMC Application Performance Management Console, click the Synthetic tab.
2. On the navigation menu, click the Business Services.
   A list of defined Business Services is displayed.
3. To sort the list based on a specific column, click the relevant column heading. To sort in reverse order, click the column heading again.
4. To filter the list, start typing a value in any of the boxes under the column headings, or select an option from the Status list.
5. To see the factor or factors creating an inactive status, hover over the status.
   The following factors can cause a Business Service to be inactive:
   • User-induced inactive status of a Business Service
   • Blackout period of a Business Service

To define a Business Service

1. On the BMC Application Performance Management Console, click the Synthetic tab, then click the Business Services menu.
2. Perform one of the following actions:
   • To define a new Business Service, from the Business Services Action menu, click Add Business Service.
   • To edit a previously defined Business Service, from the shortcut menu of the specific Business Service, select Edit Business Service.
3. In the General Settings panel, configure the following settings:
   • To change the the Business Service Status, select Activate or Deactivate.
     The status of the Business Service is inherited by all associated Execution Plans, which ultimately determines whether scripts run.
   • Enter a unique name for the Business Service and (optionally) a description for the Business Service.

4. In the Execution Settings panel, configure the following run parameters:

   • Run Frequency. Enter how often the Execution Plans runs the script. The default frequency is every 5 minutes.

   • Timeout Period. Enter how long to wait for a script to finish running before timing out. The default timeout period is 15 minutes.
     If the script times out, the event is recorded in the TEA Agent log. The script runs again at the next scheduled interval.

   • Agent Groups. Select the Agent Groups on which to run the Execution Plan's script.

5. In the Blackout Settings panel, configure weekly blackout periods, a single blackout occurrence, or both:

   • To set a weekly blackout period
     1. Select Repeat on and select one or more days.

     2. Click the Start Time box and set the time of day the blackout begins.
        Click Current Browser Time to set the time of the system running the browser.

     3. In the Duration box, set how long the blackout lasts, in minutes or hours.

        (Version 2.5.01) After you set the duration, the system displays the end time of the blackout period.
        For information about system behavior during changes in daylight saving time, see Daylight saving time and blackout periods.

     Note

     The times and dates begin and end according to the local time set on the BMC Application Performance Management Console.

   • To set a single blackout occurrence
     1. Select Occur once.

     2. Click the Start Time box and set the date and time for the blackout to take place. Click Current Browser Time to set the date and time of the system running the browser.

     3. In the Duration box, set how long the blackout lasts, in minutes or hours.

        (Version 2.5.01) After you set the duration, the system displays the end date and time of the blackout period.
        For information about system behavior during changes in daylight saving time, see Daylight saving time and blackout periods.

     Note

     The times and dates begin and end according to the local time set on the BMC Application Performance Management Console.

   During a blackout period, the TEA Agent stops executing the Execution Plans, therefore, monitoring and notifications are disabled.

6. Click Save.

To delete a defined Business Service

1.  On the BMC Application Performance Management Console, click the Synthetic tab, then click Business Services.
2. From the shortcut menu of the specific Business Service, select Delete Business Service.
3. Click OK in the confirmation message.

Where to go from here

Configure Execution Plans.

Related topic

Status of Business Service and Execution Plan