20.08 enhancements
This topic contains information about enhancements in version
20.08
of BMC Digital Workplace Basic
.
User interface to enable Google and Mixpanel Analytics
In earlier versions of BMC Digital Workplace, the tracking data was available only to BMC Support. Starting with version 20.08, the BMC Digital Workplace administrator can enable Google Analytics in the BMC Digital Workplace Admin console. With the Tracking ID, end users can discover their activity in BMC Digital Workplace without sharing it with third parties. BMC Support collects analytics by using Mixpanel Analytics, which can be turned off in the BMC Digital Workplace console.
For more information about enabling Google and Mixpanel Analytics in the BMC Digital Workplace Admin console, see Using Google Analytics to collect and analyze usage data.
User interface to update attachment settings for service requests
In earlier versions of BMC Digital Workplace, attachment settings for service requests could be updated only by using the script. Starting with version 20.08, the BMC Digital Workplace administrator can select the file type rule and specify the list of file types and attachment size in the BMC Digital Workplace Admin console.
For more information about updating the attachment settings in the BMC Digital Workplace Admin console, see Updating the attachment settings for service requests.
Enable approvers to see approval details in a BMC Business Workflows case
From the Configuration > Approval page on the BMC Digital Workplace Admin console, a BMC Digital Workplace administrator can now enable approvers to see approval details in a BMC Business Workflows case. For more information, see Configuring how approval requests are displayed in BMC Digital Workplace end user console.
Highlight incomplete required fields for end users
BMC Digital Workplace prevents end users from proceeding with a request without completing the required fields. With this release, BMC Digital Workplace highlights the required fields when the end user attempts to proceed with the request.
User interface for Browse categories drop-down configuration
BMC Digital Workplace administrators can now configure the browse category drop-down for end users. The Business Request Category feature setting that was available from the Application Features list has been removed. For more information, see Setting up sections in the Catalog.
Additional language support
BMC Digital Workplace end users can now use Czech as their preferred language. BMC Digital Workplace administrators can also set Czech as the default language for their end users.
Comments
Disappointing. There are many much needed ideas within the DWP user community that should be urgently implemented. 6 months for improvements with little demand. BMC should question the usefulness and frustration generated by brainstorming the bmccommunities space.
I fully support, many customers had high hopes for a new release, and nothing that the community voted for was implemented.
Thank you for your feedback. I will forward your comments to the Product Manager.
Hello, why section "Customizing email notifications for a request" was removed? It will bot be delivered in this version?
https://www.youtube.com/watch?v=JnYAUflkXs4
Hello Jan Zacharjasiewicz, it is available only in Advanced, see 20.08 enhancements.
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