Getting started with Triage and Remediation

BMC Atrium Orchestrator

Platform: 7.6.01.04

Content: 7.6.05

Install the following:

• Install BMC Atrium Orchestrator platform and core components. See "Installing the BMC Atrium Orchestrator product" in the BMC Atrium Orchestrator Installation Guide.
• Download and run the BMC Atrium Orchestrator Content Installer, to install the various modules, adapters, and artifacts required by the solution. See “Install the BMC Atrium Orchestrator components for the solution” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.
• Note that you must install the platform first and then run the Content Installer to install the required components.

BMC ProactiveNet Performance Management

8.5.00 

See the BMC ProactiveNet Performance Management Getting Started Guide.

BMC Remedy ITSM Change management

7.6.04

See "Installing the product" in the BMC Remedy IT Service Management Installation Guide and BMC Remedy IT Service Management 7.6.04 Suite Stack Installation Quick Reference.

BMC Atrium CMDB

7.6.04

Install BMC Atrium CMDB Enterprise Manager.  See "Installing" in the BMC Atrium Core Installation Guide and BMC Atrium Core 7.6.04 Installation Quick Reference. 

Install all of the following BMC Atrium CMDB components:

• BMC Atrium CMDB Web Services
• Product Catalog
• Integration Engine

Step 1. Configure the ProactiveNet server cell

BMC ProactiveNet Performance Management

To enable BMC ProactiveNet Performance Management to communicate with BMC Atrium Orchestrator, you configure the server cell on the BMC ProactiveNet Performance Management server side and configure the BMC Atrium Orchestrator BMC Event Manager and ProactiveNet adapter on the BMC Atrium Orchestrator server side.
See “Configure BMC ProActiveNet for the Triage and Remediation solution” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 2. Configure the BMC Atrium Orchestrator BMC Event Management and ProactiveNet monitor and actor adapters

BMC Atrium Orchestrator

See “Configure the BMC Atrium Orchestrator BMC Event Management and ProactiveNet monitor and actor adapters” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 3. Configure BMC Remedy ITSM Task Management support

BMC Remedy IT Service Management

If your current BMC Remedy ITSM configuration does not support tasks relationships, install the BMC Remedy ITSM Task Management patch that enables the assignment of multiple network configuration items (CI) to a network task.
See “Configure BMC Remedy ITSM Task Management support” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 4. Configure group auto assignments in BMC Remedy ITSM

BMC Remedy IT Service Management

You must configure auto assignments for the change requests created by the Triage and Remediation for BMC ProactiveNet Performance Management.

See “Configure group auto assignments in BMC Remedy ITSM” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 5. Configure the BMC Remedy ITSM templates

BMC Remedy IT Service Management

For installations requiring a custom solution, or if you want to complete the ITSM configuration, you can use the BMC Remedy ITSM Application Administration Console to create and configure a new company, create a template, or modify existing templates.

 See “Configure the BMC Remedy ITSM templates” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 6. Export and enable the required adapters

BMC Atrium Orchestrator

Adapters provide the interface between workflow processes and external systems and applications. BMC Atrium Orchestrator configures adapters to establish connections and facilitate communications.

For a list of each required adapter and its user guide, where you can find more details, see“Configure the required adapters” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 7. Configure and deploy the required Operations Actions (OA) management modules

BMC Atrium Orchestrator

The Triage and Remediation for BMC ProactiveNet Performance Management solution requires that the following modules are installed using the BMC Atrium Orchestrator Content Installer. After the content installation completes, import and unbundle the modules into BMC Atrium Orchestrator Development Studio.

See “Configure and deploy the required OA management modules” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 8. Configure the Credential Store

BMC Atrium Orchestrator

The Credential Store contains the information the BMC Atrium Orchestrator needs in order to communicate with the computers in your environment. You must configure the Credential Store to your environment.

See “Configure the Credential Store” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.

Step 9. Configure the Triage and Remediation module

BMC Atrium Orchestrator

The content installer provides a default configuration for the module, but you can modify the configuration to customize it for your system. You will need to provide some configuration information for the Host Down and the OS Disk Full configuration groups. Review the workflow discussions in "Using Triage and Remediation" before you configure any of the configuration groups in the Triage and Remediation module.

See “Configure the Triage and Remediation module” in the BMC ProactiveNet Performance Management Triage and Remediation Solution Getting Started Guide.