This documentation supports the 22.1 version of BMC Helix for CSP, which is available only to BMC Helix customers (SaaS).

Release notes and notices

Learn what’s new for Service Assurance for CSP 22.1, including new features, urgent issues, and documentation updates.

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Date

Summary

Reference

June 7, 2023

None

22.1 features

March 24, 2023

Updates available in 22.1 patch 5:

  • Withdraw a work order
  • Clear an alarm by changing the severity by using the UI or REST API
  • Support impact records as related entities with the enhanced TMF621 API

22.1 features

January 13, 2023

None

22.1 features

October 10, 2022

Issues that were corrected by 22.1 patch 2 and issues that remain open

Updates available in 22.1 patch 2:

  • Custom qualification builder for trouble tickets, work orders, and trouble ticket impact
22.1 features
July 29, 2022

Features available in this release:

  • Trouble Ticket Management
  • Work Order Management
  • Service Level Management
  • Certified by TM Forum
  • Mark trouble tickets as duplicates
  • Create templates for work orders
  • Event start time for a trouble ticket
  • Additional Status reason options available while cancelling a work order
22.1 features

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Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

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