Issues table

Review the following table for issues that were corrected in BMC Helix for CSP 22.1 and for known issues that remain open.

Related topics

Release notes and notices

Troubleshooting

Corrected issues

View the issues in the following tables by the default sort order, Corrected in, which shows the corrected issues first.

The version number represents the update (Year.Month.Release) or release number (MajorRelease.MinorRelease.ServicePack.Patch) in which the issue is fixed.

Known (open) issues

An issue with no version number listed remains open.

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Known and corrected product issues

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Component	Description	Corrected in	Affected version	Defect ID
Service Assurance for CSP	Symptom: The activity note is not displayed. Scope: When the SLA gets attached to a trouble ticket or when the SLA status changes. Workaround: Manually refresh the browser or wait for the default 60 seconds for browser refresh.		22.1.05, 22.1.04, 22.1.02, 22.1, 21.3	DRSMX-70770
Service Assurance for CSP	Symptom: The Trouble Ticket Display ID or the Work Order Display ID in the alert or email notification message is not clickable. Scope: When you modify an existing trouble ticket or work order from the Console. Workaround: From Innovation Studio > Administration > Settings > Email > Email whitelist, under Whitelist domain names, add the application domain name separated by a comma. For example, if the application URL is https://interopz-cmdb.qa.sps.secops.bmc.com/helix/index.html#/com.bmc.dsm.cspappui/view/com.bmc.dsm.cspappui:Console, add the value as interopz-cmdb.qa.sps.secops.bmc.com, separated by a comma. From the AR System Administration Console > System > General > Centralized Configuration, select com.bmc.arsys.server.shared, and update the Server-Web-Path parameter to include the base path of the application URL. For example, if the application URL is https://interopz-cmdb.qa.sps.secops.bmc.com/helix/index.html#/com.bmc.dsm.cspappui/view/com.bmc.dsm.cspappui:Console, enter the value as https://interopz-cmdb.qa.sps.secops.bmc.com.		22.1.05, 22.1.04, 22.1.02, 22.1, 21.3	DRWE3-2792
Service Assurance for CSP	Symptom: The Build expression parameter does not work when you enter a text value. Scope: When you configure the service target from Settings > Service assurance for CSP > Service Level Management > Service target. Workaround: Enter a number instead of a text value for the Build Expression parameter. For example, if you want to set the Ticket priority to Low, you must enter the value as Ticket priority = 10 by using the Build Expression.	22.1.02	22.1, 21.3	DRWE3-2937
Service Assurance for CSP	Symptom: The Work Order Console pane does not close and the new work order window opens behind this pane. Scope: On the Trouble Ticket Console, when you use the Quick View option and then open the work order by clicking the work order ID.	22.1	21.3	DRWE3-2789
Service Assurance for CSP	Symptom: The work order does not open and you are redirected to the trouble ticket window. Scope: Create a trouble ticket, associate an existing resource to the ticket, and save the ticket. From the saved trouble ticket, from Work orders > Create work order, create a work order by selecting the resource added to the trouble ticket from the Resource location option, and save the work order. Open the work order. Workaround: When you create the work order, select the Different Location option instead of the Resource Location option to add the resource.	22.1	21.3	DRWE3-2810