Home - Documentation for BMC Helix for CSP 22.1

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BMC Helix for CSP 22.1

Service Assurance for CSP is the service management platform for the telecommunication service providers.

Release notes and notices

updated 15 Jun

Learn what’s new for Service Assurance for CSP 22.1, including new features, urgent issues, and documentation updates.

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Related topics

Known and corrected issues

Support information

Date	Summary	Reference
June 7, 2023	None	22.1 features
March 24, 2023	Updates available in 22.1 patch 5: Withdraw a work order Clear an alarm by changing the severity by using the UI or REST API Support impact records as related entities with the enhanced TMF621 API	22.1 features
January 13, 2023	None	22.1 features
October 10, 2022	Issues that were corrected by 22.1 patch 2 and issues that remain open Updates available in 22.1 patch 2: Custom qualification builder for trouble tickets, work orders, and trouble ticket impact	22.1 features
July 29, 2022	Features available in this release: Trouble Ticket Management Work Order Management Service Level Management Certified by TM Forum Mark trouble tickets as duplicates Create templates for work orders Event start time for a trouble ticket Additional Status reason options available while cancelling a work order	22.1 features

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.

Getting started Orientation Learning about trouble ticket management Learning about work order management Accessing and navigating the Service Assurance for CSP application Key concepts User goals and features Use cases		Planning As a Super NOC Agent, plan to give required access and permissions to your end users.
Creating and working on trouble tickets As a NOC Agent, create and work on trouble tickets.		Creating and working on work orders As a NOC Agent, create and work on work orders.
Managing progress on SLAs As a NOC Agent, manage the progress of the SLA.		Administering As a Super NOC Agent, perform a standard configuration, manage resources, and configure the required settings.
Creating or updating trouble tickets by using REST API As a Super NOC Agent, create or update trouble tickets by using REST API.		Troubleshooting Resolve common issues or errors, review logs, or contact Support.

Communities	Knowledge Base	Videos	Education

PDFs and videos

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Videos

The following videos are available:

Frequently asked questions

Here are some answers to the most frequently asked questions about Service Assurance for CSP:

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related spaces

BMC Helix Innovation Studio and Action Request System documentation

BMC BMC Helix Innovation Studio

22.1 21.3 21.05 21.02

BMC Action Request System

BMC Helix for CSP 22.1

Creating PDF and Word exports

To export to PDF or Word

Videos

Creating PDF and Word exports

To export to PDF or Word

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