Consult the following tables for changes to the product and component names starting with version 21.02. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name. Remedy platform and ITSM applications Version 20.08 and earlier Remedy Action Request System (Remedy AR System) Remedy IT Service Management Suite (Remedy ITSM) Remedy Asset Management Remedy Service Desk Remedy Single Sign-On Version 20.08 and earlier BMC Helix Platform BMC Helix ChatbotProduct name changes in Remedy platform, Remedy ITSM, and BMC Helix Platform applications
Version 21.02 and later BMC Helix ITSM BMC CMDB BMC Helix CMDB Remedy with Smart IT BMC Helix ITSM: Smart IT Remedy Smart Reporting BMC Helix ITSM: Smart Reporting Remedy Change Management BMC Helix ITSM: Change Management Remedy Knowledge Management BMC Helix ITSM: Knowledge Management BMC Helix Platform and applications
Version 21.02 and later
Consult the following table for changes to the product and component names starting with version 21.02.
While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.
BMC Helix Platform and applications
Version 20.08 and earlier | Version 21.02 and later |
---|---|
BMC Helix Platform | |
BMC Helix Chatbot | |
BMC Helix Multi-Cloud Service Management | |
BMC Helix Integration Platform |
Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite. With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio. As an Action Request System user, use the Action Request System components and clients. Leverage Service Management applications or build a custom application by using Developer Studio. As a BMC Helix Innovation Studio user, use the the Service Management applications or build a custom application by using BMC Helix Innovation Studio. BMC Helix Innovation Suite provides the following benefits: A single-tenant common platform for Service Management applications. A shared database between AR System and BMC Helix Innovation Studio. A common Foundation data for applications that run on the BMC Helix Innovation Suite. The ability to interoperate between AR System and BMC Helix Innovation Studio. For example, you can call a process defined by using BMC Helix Innovation Studio in AR System. The process is called by triggering a filter written in Developer Studio.BMC Helix Innovation Suite for Service Management applications
BMC Helix Innovation Suite includes common Foundation data that can be used by Service Management applications, such as BMC Helix Business Workflows , BMC Helix Virtual Agent , BMC Helix ITSM: Change Management, and so on. As an administrator, you can onboard Foundation data or load the data in bulk for the Service Management applications. The common Foundation data provides the following benefits:Leverage common Foundation data for Service Management applications
Starting with version 21.02, Service Management applications run on BMC Helix Innovation Suite. With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio. This change accelerates our ability to deliver innovations to our customers. The new architecture uses fewer resources and improves integration between components.
Initially, distribution of the 21.02 release will be available only to early adopters as phased rollout followed by a full distribution.
Previously, administrators synced the Foundation data in BMC Helix Innovation Studio and associated domain tags in BMC Helix Innovation Studio for use in BMC Helix Business Workflows. With 21.02, Foundation data will be used directly from BMC Helix Innovation Suite, and no syncing will be required. Administrators will need to associate domain tags to Foundation data in BMC Helix ITSM instead of in BMC Helix Innovation Studio.
With 21.02 administrators will also configure some settings from BMC Helix ITSM instead of BMC Helix Innovation Studio. For case business analysts and case agents, the BMC Helix Business Workflows UI will offer a seamless experience with minimal changes.