HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to
https://services.harman.com/partners/adobe
. BMC Software provides Limited Support for Adobe Flash-based capabilities in Remedy version 9.1.03 or later when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities. Important: For known issues, go to the "HARMAN International Packaged Browser solution known issues" section in the "Known and corrected issues" page for the Remedy component and version you are running. Important The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations. With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions: To allow Flash to run for a BMC product, in a mms.cfg file, enable the For details about the BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:Alternatives for customers who want to continue to use the Flash-based BMC products
HARMAN International Packaged Browser solution Adobe Enterprise Enablement for legacy browser versions AllowListURLPattern
option and add the list of trusted URLs as follows:AllowListUrlPattern
options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the
Adobe Flash Player 32.0 Administration Guide
.
For information about Flash Player automatic updates, go to
https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html
.Tested browser version Vendor support Microsoft Internet Explorer 11
https://docs.microsoft.com/en-us/lifecycle/announcements/update-adobe-flash-support
Mozilla Firefox 83
https://support.mozilla.org/en-US/kb/end-support-adobe-flash
Google Chrome 86
https://support.google.com/chrome/a/answer/7084871?hl=en
HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to
https://services.harman.com/partners/adobe
. BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities. Important The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations. With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions: To allow Flash to run for a BMC product, in a mms.cfg file, enable the For details about the BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:Alternatives for customers who want to continue to use the Flash-based BMC products
HARMAN International Packaged Browser solution Adobe Enterprise Enablement for legacy browser versions AllowListURLPattern
option and add the list of trusted URLs as follows:AllowListUrlPattern
options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the
Adobe Flash Player 32.0 Administration Guide
.
For information about Flash Player automatic updates, go to
https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html
.Tested browser version Vendor support Microsoft Internet Explorer 11
https://docs.microsoft.com/en-us/lifecycle/announcements/update-adobe-flash-support
Mozilla Firefox 83
https://support.mozilla.org/en-US/kb/end-support-adobe-flash
Google Chrome 86
https://support.google.com/chrome/a/answer/7084871?hl=en
HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to
https://services.harman.com/partners/adobe
. BMC Software supports Flash-based capabilities in BMC products when used in combination with the HARMAN browser. Important The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations. With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions: To allow Flash to run for a BMC product, in a mms.cfg file, enable the For details about the BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:Alternatives for customers who want to continue to use the Flash-based BMC products
HARMAN International Packaged Browser solution Adobe Enterprise Enablement for legacy browser versions AllowListURLPattern
option and add the list of trusted URLs as follows:AllowListUrlPattern
options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the
Adobe Flash Player 32.0 Administration Guide
.
For information about Flash Player automatic updates, go to
https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html
.Tested browser version Vendor support Microsoft Internet Explorer 11
https://docs.microsoft.com/en-us/lifecycle/announcements/update-adobe-flash-support
Mozilla Firefox 83
https://support.mozilla.org/en-US/kb/end-support-adobe-flash
Google Chrome 86
https://support.google.com/chrome/a/answer/7084871?hl=en
Legacy versions of Adobe Flash Player and browsers The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated versions of the Flash Player and browsers requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.Alternatives for customers who want to continue to use the Flash-based BMC products
HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.
BMC Software is in the process of compatibility testing with the HARMAN browser engine and Flash Player.
9 Comments
Gregory Kiyoi
"With Adobe Flash Player 32.0 Enterprise Enablement..."
Do we need to mention the specific flash version? As Adobe Flash Player 32.0.0.363 or earlier, but if a customer is on 32.0.0.363 higher it may not work as we have tested?
The mms.cfg file that needs to be deployed on each users system does this need to be mentioned or customer needs to read the adobe flash admin guide to understand deployment specifics.
The example URL from QA internal testing - FQDN Servername - this was TSOM, similar for Remedy, but port would be used
EnableAllowList=1
AllowListUrlPattern=https://clm-aus-ujb3y8.bmc.com/
or
EnableAllowList=1
AllowListUrlPattern=https://clm-aus-ujb3y8.bmc.com/:8080
The Flash Admin guide has examples, not BMC specific.
Sandy Reid
Hi Greg,
In previous discussions, it was decided that we would not mention a specific version of Flash in the technical bulletins.
I recommend that we send customers to Adobe's instructions for implementing the Enterprise Edition options.
Regarding the example, I can't use the clm... hostnames. Is there a generic pattern that you would recommend other than
AllowListUrlPattern=https://<FQDN>:<port>
? Are you looking for something like this?AllowListUrlPattern=https://nameOfRemedyARSystemServer:8080
Sandy
Gregory Kiyoi
Sandy,
Yes with one clarification - it's midtier server not AR Server and I copied the URL, but default http port for remedy midtier is 8080, but if "https" is used it usually is different than :8080 (like :8181)
AllowListUrlPattern=http://<nameofmidtierServer>:<port>
example AllowListUrlPattern=http://MyDevMidTierServer:8080
For TrueSight products not sure if they support ports, or only the server name.
John Nelson
We're testing with the latest version of Flash. The whitelist will permit Flash to run for the specified URLs. Customers will still need a browser that supports Flash however, so they won't be able to use the Firefox and Chrome browser versions that will be released in December 2020, since support for Flash will be removed.
Cameron McConnell
When I first read this I think, "who's the intended audience", and what do they already know? Maybe we should list the expected or intended technical knowledge of the audience, so if the person reading it isn't that, they can get someone involved who is. Because the rest of it, reading it as a manager of Technical people, results in a lot of unknowns. I think in general, it need a bit more explanation of why we're telling people to undertake the tasks.
Sandy Reid
Hi Cameron,
This excerpt will appear in all of the bulletins that were recently published about the impact of Adobe Flash on BMC products, such as Technical bulletin: Impact of Adobe Flash end of life on TrueSight Capacity Optimization and replacement options. So the context for why to do this will be found in those bulletins. The first recommendation is to upgrade your BMC products. These are alternatives when that is not possible.
As far as the intended audience, the bulletins will drive proactive notifications to customers who have signed up for it for their product. I'm not sure who typically signs up for PN, but this information is definitely targeted to administrators.
As with all third-party software, it's a fine balance between documenting BMC's part in helping the customer configure TPS products that we leverage and documenting how their product works and what they support. Copying parts of another vendor's documentation can violate copyrights so we link to the vendor's documentation instead.
Sandy
Jian Sun
Let’s change “Microsoft Edge” to “Microsoft Internet Explorer 11” (which we tested with). The products that still use flash are old versions and mostly supported IE.
Mark Walters
Is it worth pointing out that many browsers will have already received the Flash update with the time bomb - that is to say that avoiding future updates may not be effective?
For the whitelisting I agree that some product specific URL examples would be helpful. Do we know how exact the URL needs to be, for example, is it enough to whitelist a Remedy URL with just http://midtier:8080/arsys or is more required?
John Nelson
It's the browser that needs to avoid future updates not Flash. Later versions of Flash that include the kill switch will run past 1/11/21 with the whitelist configuration. The browser has to support Flash however, which is why they can't be upgraded to the versions coming out next month in which Flash support has been removed.