Tracking the time spent working on change requests
You can track the time spent working on a change request after it has been fully assigned. The Support Company, Support Organization, Support Group, and Change Coordinator must be set before you can use the Start Clock and Stop Clock buttons.
There are three ways to track the time spent working on a request:
Method | Description |
|---|---|
Use the Start Clock and Stop Clock buttons | Time is calculated based on when you click the Start Clock and Stop Clock buttons. For instructions, see To track the time spent on a change request using the Start Clock and Stop Clock buttons. |
Manually enter in the time | You can enter the time directly into the Time Spent field. For instructions, see To manually track the time spent on a change request. |
Create an effort log | With the Update Assignment Log button, you can create an entry in the effort log. For instructions, see Tracking efforts for a change request. |
To track the time spent on a change request using the Start Clock and Stop Clock buttons
Open the change request and do one of the following:
When using the Best Practice view
When using the Classic view
Click the Date/System tab.
Click the Assignment tab.
- Click Start Clock.
The current date and time are appear in the read-only Start Time field. - To close the Change form while working on the request, make sure to save the request first.
- To stop tracking the time, click the Stop Clock button. You must repeat steps 1 and 2 first if you closed the Change form.
- Update the assignment log, as needed, and then click Save.
You can use the start and stop clock buttons as many times as you like. Each successive time, the new time is added to the value already in the Total Time Spent field.
To manually track the time spent on a change request
Open the change request and do one of the following:
When using the Best Practice view
When using the Classic view
Click the Date/System tab.
Click the Assignment tab.
- In the editable Time Spent field, enter the number of minutes.
- Enter information in the effort log, using the Update Assignment Log button, and then click Save.
The time you entered is added to the value in the Total Time Spent field.
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