Use the information in this section to select and configure job types for the Operator-Initiated Change and Change-Initiated Job use case as well as incident generation upon job failure.
Job configurations for BMC Change Automation
The following table provides information about job configurations for BMC Change Automation.
| Supported job types | Description |
|---|---|
Operator-Initiated Change (OIC) To run a job with change management approval | Use this configuration for job types that require change management system tracking and approval. When you run the job, a prompt to create a Request For Change (RFC) is triggered. The job undergoes change approval process prior to execution. |
| Generate incident | Use this configuration to generate an incident if a job fails. |
Change-Initiated Job (CIJ) To create task template | Use this configuration to execute simple and routine jobs without involvement of operations team. For example, file deploy jobs. With this configuration, a task template corresponding to the job is created in BMC Remedy ITSM. This task template contains all the job details. |
List of supported job types
The following table describes job types that can be configured for these use cases.
| Job type | Change management approval | Incident creation | Task template creation |
|---|---|---|---|
BLPackage Deploy Job
|  | | |
Batch Job | | |  |
File Deploy Job | | | |
Network Shell Script Job | | | |
Oracle Enterprise Linux Patching Job | | | |
Provision Job | | | |
Red Hat Linux Patching Job | | | |
Software Deploy Job | | | |
Solaris patching Job | | | |
SuSE Linux Patching Job | | | |
UCS Provision Job | | | |
Virtual Guest Job | | | |
Windows Patching Job | | | |
| Workflow Job | | | |
To configure job types
- In the BMC Server Automation console, select Configuration > Integration Configuration > Approval Configuration.
- In the Job Configuration for Change Automation dialog box, select the job types for which you want to enable the following options:
- Approval Required? - To run a job with BMC Remedy ITSM approval.
You are prompted to create an RFC every time you execute this job. - Create Incident? - Create an incident in BMC Remedy ITSM if the job fails.
- Enabled for ITSM? - Publish details of the job as task template in BMC Remedy ITSM.
The task template is utilized by the change manager to get job details and associated with a change record.
- Approval Required? - To run a job with BMC Remedy ITSM approval.
- Click OK.
Where to go from here
Overview
Content Tools
Apps
Reporter Replacement
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Tasks