Key concepts
Before you start using BMC Helix Business Workflows, you should understand its related concepts.
The following table lists the topics in this section that provide more information about product usability, components, and features:
| Action | Reference |
|---|---|
| Understand the business goal of the product. | BMC Helix Business Workflows for a line of business: 20.08.01 and later |
| Learn about the product architecture. | BMC Helix Business Workflows architecture |
| Learn about creating and managing cases. | Case management |
| Learn about creating and managing tasks. | Task Management |
| Learn about knowledge articles, sets, templates, and other concepts related to them. | Knowledge Management |
| Learn about service targets and how to monitor them. | Service Level Management |
| Learn about the permissions associated to different users. | Data access model |
| Learn about the out-of-the-box notifications that are available and other concepts related to notifications. | Notifications |
Learn about the BMC Helix Digital Workplace Catalog and its concepts. | Catalog |
| Learn about the content package that includes various sample templates that you can use to implement common processes and standards for your organization. | Content package for BMC Helix Business Workflows |
| Learn about the details that are provided in a user profile page. | User profile information |
| Where can I find the description of different terms related to the application? | Glossary |
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