Perform these tasks on the BMC Remedy AR System Server if the Integration for BMC Remedy Service Desk - AR System module is already installed.
Note
BMC II for Remedy AR System is the earlier integration product that provided integration between a BMC Impact Solutions cell and the BMC Remedy AR System server. It populates a form on the BMC Remedy AR System server but does not create incidents in BMC Remedy Service Desk.
On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.
On the SIM NOTIFY Plugin User Inputs page, enter the port number on which the SIM NOTIFY server is listening for incoming connections of clients (for example, Publishing Server) that subscribe for notifications. The default port number is 1840.
Note
This port is different from the AR Server port. Configure your firewall to allow this port so that Publishing Server can connect to it.
In the Infrastructure Management Impact Manager User Input Information screen, complete the following fields and click Next.
Field | Description |
---|---|
Impact Manager Name | Name of the primary cell. |
Impact Manager Host Name | Host name of the primary cell. |
Impact Manager Port | Port number of the cell. The default port is 1828. |
Secondary Impact Manager Name | Name of the secondary cell. |
Secondary Impact Manager Port | Port number of the secondary cell. |
Impact Manager Encryption Key | Encryption key of the cell. The default encryption key is mc. |
After successfully upgrading Infrastructure Management CMDB Extensions, start the AR System server.