The following procedure helps you conclude that there are no issues with the Integration for BMC Remedy Service Desk integration process.
To test the Integration for BMC Remedy Service Desk integration process in isolation
- Send an event directly to the Integration for BMC Remedy Service Desk integration module as shown in the following example:
msend -a EVENT -r CRITICAL -m "Test Ticket" -b "mc_priority=PRIORITY_1;mc_ueid=TestID;status=OPEN" -n @integrationHost:3115#mc
This event bypasses cell. Thus, if BMC Remedy Service Desk creates a ticket, there is a issue with the cell and not Integration for BMC Remedy Service Desk. - Verify that BMC Remedy Service Desk creates a ticket with the Test Ticket message.
Overview
Content Tools
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Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks