When you install BMC CMDB Extensions, the following BMC software is installed:
Install BMC CMDB Extensionson the same computer where BMC Atrium CMDB is installed. In a server group environment, install BMC CMDB Extensionson all the servers in the server group. Ensure that all servers are added to the group list. For more information about the server group environment, see the online documentation of BMC Remedy Action Request System.
Ensure that you have installed the following applications on the BMC Remedy Action Request System server:
Product | Installation instruction |
---|---|
BMC Atrium Core | For information about installing BMC Atrium CMDB, see the online documentation of BMC Atrium Core. |
BMC Remedy Incident Management | For information about installing BMC Remedy Incident Management, see the online documentation of BMC Remedy IT Service Management. |
Note
For a successful installation, ensure that your system has a minimum of 3 GB of free memory. If this requirement is not met, importing workflows to BMC Atrium CMDB may fail.
On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.
Field | Description |
---|---|
AR System Server Administrator Name | Administrator user name to access BMC Remedy Action Request System |
AR System Server Administrator Password | Password for the specified user name |
AR System Server TCP Port | Port number of the server on which BMC Remedy Action Request System is running. If the server is using a portmapper, then the default port number is 0. |
AR System Server Name Alias | Host name of BMC Remedy Action Request System or BMC Atrium CMDB |
On the SIM NOTIFY Plugin User Inputs page, enter the port number on which the SIM NOTIFY server is listening for incoming connections of clients (for example, Publishing Server) that subscribe for notifications. The default port number is 1840.
Note
This port is different from the AR Server port. Configure your firewall to allow this port so that Publishing Server can connect to it.
In the Infrastructure Management Impact Manager User Input Information screen, complete the following fields and click Next.
Field | Description |
---|---|
Impact Manager Name | Name of the primary cell. |
Impact Manager Host Name | Host name of the primary cell. |
Impact Manager Port | Port number of the cell. The default port is 1828. |
Secondary Impact Manager Name | Name of the secondary cell. |
Secondary Impact Manager Port | Port number of the secondary cell. |
Impact Manager Encryption Key | Encryption key of the cell. The default encryption key is mc. |
Note
When integrating with an Action Request Server Group, you must install the BMC CMDB Extensionson:
7 Comments
Gregory Delapierre
I'm running the CMDB extensions for TrueSight 9.6 and i don't see anything about Step 8:
In the Infrastructure Management Impact Manager User Input Information screen, complete the following fields and click Next.
Am i missing something ?
Frederic Dhuez
Please note that the CMDB extension installer 9.6 is NOT COMPATIBLE with the Java JRE8 coming by default with Remedy9, you should install a temporary JRE7 for your environment and set the correct java path before executing the installer..otherwise the installation fails
Olaide Awofisayo
Hi Frederic,
Are you able to provide some step by step guide for this?
Frederic Dhuez
Hi Olaide,
You should just install a JRE7 previously downloaded from the Oracle website and set the correct JAVA_HOME pointing to the JRE7 directory (instead of JRE8) before executing the installer, it works
Ravi Vakkalar
Are there any steps to validate successful installation of CMDB Extensions?Please update the document if there are.
Betty Neumann
Fernando Galicia
Hi,
I need to know if the installation on Microsoft Windows generate objects in database, for example Forms, AL, Filters, etc., and if exist a document that describes that.
Thanks.