IBRSD Knowledge base files

This section lists important files for Integration for BMC Remedy Service Desk that reside in the cell knowledge base.

Class files

The classes that Integration for BMC Remedy Service Desk can receive are defined in cell in Basic Recorder of Objects In C (BAROC) language. Integration for BMC Remedy Service Desk employs the following class files:

Class files

File name	Provides information about
ibrsd_data	Integration for BMC Remedy Service Desk policies
ibrsd_sm_incident	The IBRSD_SM_INCIDENT class
ibrsd_ci_incidentinfo	The CI_INCIDENT_INFO class; it is the event class in cell use cases.
ibrsd_event_incidentinfo	The EVENT_INCIDENT_INFO class; it is the event class in BMC Event Manager (BMC EM) use cases.
ibrsd_error	The IBRSD_ERROR class for error events

Rules files

Rules use data associated with an event to determine when and how to respond to that class of event. In Integration for BMC Remedy Service Desk, rules are used to synchronize, manage, and control the flow of events. A file that contains rule and collector definitions is written in the Master Rule Language (MRL). Integration for BMC Remedy Service Desk employs the rules files listed in the following table.

Rules files

File name	Contains the logic for
ibrsd_sim_remote_action	Creating IBRSD_SM_INCIDENT events and incidents when you perform a remote action in a BMC SIM use case
ibrsd_orphaned_root_cause	Creating orphaned root cause events
ibrsd_root_cause	Creating and updating incidents (IBRSD_SM_INCIDENT) by using a policy (IBRSD_POLICY) and propagating the data toIntegration for BMC Remedy Service Desk
bii_multiple_instance_refine	Supporting load balancing for multiple Integration for BMC Remedy Service Desk instances
ibrsd_event_association	Creating event relation (that is, relate and unrelate events)
ibrsd_event_incident_info	Handling incidents in case of manual creation of incidents
ibrsd_bem_remote_action	Creating incidents when you perform a remote action in a BMC EM use case

Record files

Record files are special BAROC files that contain information about global records used in rules. Integration for BMC Remedy Service Desk employs the record file listed in the following table:

Record file

File name	Description
ibrsd_record.baroc	Contains global variables used in different cases; for example, global variables used while creating events, orphaned root cause events, or remote actions.

Bin files

Bin files are the files that run when you perform a user action. Integration for BMC Remedy Service Desk employs the bin file listed in the following table:

Bin file

File name	Description
ibrsd_bem_actions.mrl	Relates to remote actions in a BMC Event Manager (BMC EM) use case; displays a remote action menu and triggers an event when you select the same menu command.

Collectors files

Collectors files create and display collectors for events. Integration for BMC Remedy Service Desk employs the collectors files listed in the following table:

Collectors files

File name	Description
ibrsd_bem_collectors.mrl	Displays collectors for a BMC EM use case.
ibrsd_sim_collectors.mrl	Displays collectors for a BMC SIM use case.

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