Configuring Integration for BMC Remedy Service Desk for localization

Though not a configuration requirement to use Integration for BMC Remedy Service Desk, you can localize the work information that appears in the incidents displayed in BMC Remedy Service Desk for better understanding the GUI. Use the following procedure to localize incident work information.

To configure incident work information for localization

1. Using the BMC Remedy User application, open the INT:IBRSDResourceTable form, shown in the following figure.
   IBRSD Resource Table form
   
2. Select a string to modify for a localized version.
   For example, the first string selected in the previous figure is Causal CI is.
3. In the Tag Value box, enter the equivalent text for the selected string in your locale.
4. Select File > Save to save the localized value.
5. Repeat steps 2 through 4 for each string in the list.

To configure Integration for BMC Remedy Service Desk menus and links for localization

1. Using the BMC Remedy User application, open the SYS:Request Actions Assoc form.
2. Select the record with the View CI in Infrastructure Management request type action.
3. In the Locale field, insert your locale value.
4. Save and close the form.
5. Repeat the previous steps for the forms and their associated records shown in the following table.

Forms and associated records for menu and link localization