For information about additional configuration parameters used in Infrastructure Management, see Cell configuration parameters.
Configuration parameters for Integration for BMC Remedy Service Desk (ISBRD)
| Name | Default value | Description |
|---|---|---|
| Integration for BMC Remedy Service Desk integration-specific configuration parameters | ||
| HBCellName | INSERT_HBCELLNAME_HERE | Name of the cell where the Heartbeat events reside |
| ARSServerName | INSERT_FIRST_ARSSERVER_HERE | Name of the BMC Remedy AR System Server that Integration for BMC Remedy Service Desk must communicate with |
| ARSServerUserName | ARSSERVER_USERNAME | User name or log on credentials for the BMC Remedy AR System Server |
| ARSServerPortNum | ARSSERVER_PORT | Port number of the BMC Remedy AR System Server to be used for communicating with it |
| DoCharacterConversion | 0 | Used when the BMC Remedy AR System Server is installed in a native locale The internal communication between the cell and Integration for BMC Remedy Service Desk is UTF8-based. If this parameter is enabled,Integration for BMC Remedy Service Desk will convert the UTF8 characters or data to the native BMC Remedy AR System Server locale. Note Ensure that the event source sends data in UTF8 format. Otherwise, the character conversion cannot be predicted. |
| FormName | INT:Staging | The entry point or the form in the BMC Remedy AR System workflow If users have customized the workflow, you must provide the correct form name for the customized workflow. Integration for BMC Remedy Service Desk will fill in all the required data in that form. |
| SubmitOnlyMappedFieldsToAR | 1 | Integration for BMC Remedy Service Desksubmits only the mapped fields that are mapped in the defaultmapping.mapfile to the BMC Remedy AR System Server. |
| Heartbeat configuration parameters | ||
| HBInterval | 60 | |
| MissedWarning | 1 | |
| MissedMinor | 2 | |
| MissedCritical | 3 | |
| Form name for obtaining cell configuration | ||
| ImpactManagerInfoForm | BMC.SIM.CONFIG:SIM_CellInformation | The form from whichIntegration for BMC Remedy Service Deskobtains the BMC IM configuration |
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