Maintenance outage for upgrade on Sunday, September 22

This site,, will be inaccessible for two hours starting at 8 AM CDT, Sunday, September 22, for a platform upgrade.

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    You can perform a direct upgrade of the Gateway Server component by running the installation program from the wizard-based UI or from a command line, also known as silent mode. When upgrading from a version of the product prior to the last two releases, you must perform at least one interim upgrade before you can perform a direct upgrade. 

    Use the information in this topic to determine your pre-upgrade activities and the installation process and mode for your environment.

    Before you begin

    Supported upgrade paths for Gateway Server

    The installation program for the Gateway Server supports direct upgrades from the latest two versions of the product. To upgrade from earlier versions of the product requires that you perform a phased upgrade approach, as shown in the following illustration:



    Overview of the upgrade process

    The following diagrams provide a high-level overview of the end-to-end upgrade process. Each step in the process also includes a link to the corresponding documentation.

     Upgrade process overview for TrueSight Capacity Optimization...

    Recommended upgrade process for small/medium environment


    Recommended upgrade process for medium/large environment

    Upgrade large environment

    Wizard-based upgrade process by operating system

    Wizard-based installation on Windows

    Wizard-based installation on UNIX or Linux

    Silent-mode upgrade process by operating system