Page tree
Skip to end of metadata
Go to start of metadata

Update: December 9, 2020

BMC has tested Flash-based capabilities with the HARMAN Packaged Browser application—Electron/Chromium version. For updates regarding Limited Support, see "Alternatives for customers who want to continue to use the Flash-based BMC products."

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. Flash-based capabilities will no longer work after December 31, 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in TrueSight Capacity Optimization. BMC has also been providing alternative solution capabilities for the majority of areas where Flash was used in the past. 

BMC recommends that you upgrade to TrueSight Capacity Optimization version 11.0 or later before December 31, 2020 to avoid any problems as a result of the Adobe Flash Player retirement.

Refer to this topic for the answers to the commonly-asked questions. 

How can I find out if I am impacted by the end of life of Adobe Flash?

If you are using any of the capabilities listed in the table in the next section, the end of life of Adobe Flash will impact the behavior of your TrueSight Capacity Optimization environment.

What Flash-related changes can I expect when I upgrade to TrueSight Capacity Optimization version 11.0 or later?

The following table provides a comparison of the product behavior between 11.0 and earlier versions:

ComponentBehavior in version 10.7Behavior in version 11.0 and later
Datacenter Overview viewThe Datacenter Overview view UI elements are displayed using Adobe Flash Player.

The Datacenter Overview view no longer requires Flash. This feature continues to be available in the TrueSight console in the later versions too.

Starting in version 11.0, access to the TrueSight console is enabled through integrated system authentication with Remedy Single Sign-On. Following an upgrade to TrueSight Capacity Optimization 11.0 or later, the administrator must complete the tasks listed in Changes to accessing and using capacity views to ensure that the users have access to the capacity views from the TrueSight console.

Virtual Planner

The Virtual Planner UI uses Adobe Flash Player for the Placement Map tab.

The Virtual Planner UI no longer requires Flash. When you upgrade, your data is seamlessly migrated and appears in the UI that does not require flash.

Which features are discontinued when I upgrade to version 11.0?

To view a list of features discontinued in 11.0, see  Deprecated and dropped features and components .

What other enhancements can I expect when I upgrade to TrueSight Capacity Optimization 11.0? 

To view a list of enhancements in version 11.0, see  11.0.00 enhancements .

How can I simulate and test the product behavior without Adobe Flash?

Turn off the Flash plug-in in your browser and test your product behavior without Adobe Flash. 

How do I upgrade to TrueSight Capacity Optimization version 11.0?

To view the supported upgrade paths and to upgrade to version 11.0, see  Upgrading . You can also opt for the Assisted MIGration Offering (AMIGO) program that offers advisory assistance when upgrading or migrating the product. For details, see  AMIGO upgrade assistance program for TrueSight Capacity Optimization .

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to .

BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Adobe Enterprise Enablement for legacy browser versions


The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    Example AllowListPattern configuration






    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide .

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to .

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser versionVendor support
Microsoft Internet Explorer 11
Mozilla Firefox 83
Google Chrome 86

Related topic

BMC Communities topic on Remedy & TrueSight Flash Deprecation