Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Dropped platform support

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy.

The BMC TrueSight Capacity Optimization Suite page on the BMC Support website shows the support status for various versions.

For any other BMC product not listed in this page, refer to the BMC Support website.

Support status for specific product features

For information about the level of support provided for specific product features, refer to Levels of support for specific BMC TrueSight Capacity Optimization features and components.
For information about changes in BMC TrueSight Capacity Optimization in terms of level of support for both managed platforms and components of the BMC TrueSight Capacity Optimization infrastructure, see Dropped platform support.

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Support information

Contacting Customer Support

Support status

Support status for specific product features