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Before installing the the Presentation Server, ensure that your environment is ready for the installation of the Presentation Server by reviewing and completing the following tasks.

To install Atrium Single Sign-On

You cannot install the TrueSight Presentation Server until you have finished installing and configuring Atrium Single Sign-On. Use the following resources to prepare for and install the authentication product:


If you are installing Atrium Single Sign-On because you are upgrading from a version of the product that used a different authentication model, see Upgrading capacity views before starting the installation.

Presentation Server compatibility matrix

The following table illustrates the compatibility between different versions of TrueSight Capacity Optimization and TrueSight Presentation Server.

TrueSight Capacity Optimization versionTrueSight Presentation Server versionAtrium Single Sign-On version

Preinstallation tasks for the Presentation Server

  • Atrium Single Sign-On must be installed and configured. The TrueSight Presentation Server will not operate without Atrium Single Sign-On.
    • Atrium Single Sign-On can be installed on the same computer as the Presentation Server. Review scalability information for the TrueSight Presentation Server and Atrium Single Sign-On.
    • When configuring Atrium Single Sign-On for high availability, you must complete the high-availability configuration tasks before installing the TrueSight Presentation Server.
    • Atrium Single Sign-On does not have to be installed as a standalone instance to work with the Presentation Server. A single Atrium Single Sign-On can support one or more Presentation Servers. You can also use the existing Single Sign-On that is integrated with other BMC products while installing the Presentation Server.
  • Confirm that the target computer meets the system requirements for the TrueSight Presentation Server.
  • Ensure that the user who is installing the TrueSight Presentation Server has the following privileges:
    • (Windows) Administrator privileges.

    • (Linux) A non-root user with modification permissions to the following directories and files. A user with root privileges cannot install the Presentation Server.

      PermissionFile or Directory
      Read/Write and Execution
      • Presentation Server installation directory
      • /tmp directories.
      Mount with exec option

      Verify the filesystem that the /tmp directory resides in is mounted with exec option by running the findmnt command. If it shows noexec for /tmp, remount it with exec option. For example, mount -o remount,exec /tmp.

      Read/Write and Execution/opt/bmc
      The ProductRegistry.xml file is created in the /opt/bmc directory. Therefore, the /opt/bmc directory requires read/write and execution permissions. If the bmc directory does not exist, create the bmc directory with read/write execute permission.

  • Complete or review the installation planning worksheets.
  • Review known and corrected issues.
  • If you are installing the Presentation Server on the same computer where an earlier installation existed, make sure that you completely uninstall the earlier installation. Make sure that any installed security software does not hamper the deletion of any *.war files.
  • Ensure that you delete all files from the temporary directory. 
    • (Windows%temp%
    • (Linux/tmp 
  • If you are installing the Presentation Server on an IPv6 Windows host, ensure that the IP helper service is started.
  • Ensure that the system default locale is a UTF-8 locale.
  • If you are installing the Presentation Server with the Atrium Single Sign-On custom certificate, ensure that java is installed and the java -version command should return the version as java 1.6 and later.