Mapping information from BMC TrueSight event slots to the HPD:ServiceInterface form fields

Example - To customize mappings in BMC TrueSight Infrastructure Management

1. Map the assigned group fields from BMC TrueSight to the ITSM form. Open and edit the BMC_ProactiveNet_Home/integration/ibrsd_home/conf/DefaultMapping.map file.
2. Search for the BEMUseCaseNEW string in this file.

3. Search for the following section in this map:

   $if(slot.integration_version = "ITV3") 
   Event_Details=$Format("Host=%s\nHost Class=%s\nHost 
   Address=%s\nObject=%s\nObject Class=%s\nParameter=%s\nParameter 
   Value=%s\nLocation=%s \n Event with Severity: %s, Priority: %s, Status %s 
   ",slot.mc_host,slot.mc_host_class,slot.mc_host_address,slot.mc_object,slot.mc_object_class,
   slot.mc_parameter,slot.mc_parameter_value,slot.mc_location,slot.severity,slot.mc_priority,slot.status);

4. Below this code block, add the following lines:
   • Temp_Value1= <value to be assigned for this slot>
     For example: you can assign a hard-coded value or a dynamic value as follows:

Temp_Value1= “Group1”
Temp_Value2= “Support Company1”
Temp_Value3= “Support Org1”

Temp_Value1=slot.custom_slot1
Temp_Value2=slot.custom_slot2
Temp_Value3=slot.custom_slot3
5. Restart the Service Desk Integration Gateway service.

Example - To customize mappings in BMC Remedy IT Service Management (ITSM)

1. Create a new filter on the HPD:ServiceInterface form to set the Assigned Group field(s) with the temporary values. See Creating filters.
   For example:
   
   • $Assigned Group$ = 'z1D_WSTemp01'
   • $Assigned Support Company$ = 'z1D_WSTemp02'
   • $Assigned Support Organization$ = 'z1d_WSTemp03'
2. Add this new filter to the two filter guides in the Set Assignment Information section. This will require an overlay to be created for each guide. See Creating guides and Creating overlays for AR System objects.
   
   • Guides: HPD:ISI:Funciton_CreateIncident and HPD:ISI:Funciton_CreateIncident_Causal
3. Place the new filter before the HPD:ISI:CreateIncident_200_SetAsgmntGrpID filter.

   This filter gets the appropriate Group ID needed for incident submission.

Related topics

Structure and details of the defaultmapping.map file

Map criteria

Integrating directly with Incident Management