Refer to this topic for information about how data flows from BMC TrueSight to BMC Remedy ITSM at the time of incident creation. The following table summarizes what information is mapped to each event slot and web service field during integration. The fields of the HPD_IncidentServiceInterface web service map to the same fields on the HPD:ServiceInterface form.
| BMC TrueSight event slot value | HPD_IncidentServiceInterface value |
|---|---|
| BMC Impact Manager Event | Reported Source |
| Infrastructure Event | Incident Type |
| BMC Impact Manager Event | Work_Info_SourceType |
| NA | Flag_Create_RequestType |
| BMC Impact Manager Update | Work_Info_TypeType |
| NA | Work_Info_ViewAccessType |
| NA | InfrastructureEventTypeType |
| BiiARS | Created_By |
| Event msg | Summary |
| non truncated event msg | Notes |
| Component_ID | Component_ID |
| event id | Mc_ueid |
| cellName@bppm server name | Cell_Name |
| Component_ID | HPD_CI_ReconID |
| Event_Details (as configured in DefaultMapping.map file) | Work_Info_Details |
| BEM/SIM | Use_case |
| policy type | Policy_type |
| Product_Categorization_Tier_1 | Product_Category_Tier_1 |
| Product_Categorization_Tier_2 | Product_Category_Tier_2 |
| Product_Categorization_Tier_3 | Product_Category_Tier_3 |
| Operational_Tier_1 | Categorization_Tier1 |
| Operational_Tier_2 | Categorization_Tier2 |
| Operational_Tier_3 | Categorization_Tier3 |
| z1D_IncidentNum | Incident_Number |
| Company1 | Company |
| incident status | incidentStatus |
| status reason | Incident_Status_Reason |
| value mapped for Event severity | Impact |
| value mapped for Event priority | Urgency |
| Event status | Status_Event |
| isSubstatusEnabled | IsSubStatusEnabled |
| policy Name | Policy_name |
| Root_Impact_Component_Names causal CI list | Root_component_id_list |
| template_incident_id template Id | IncidentTemplateID |
| z1D_StatusIncident value of incident status | TMP_Status |
| z1D_StatusReason configured incident status reason | TMP_StatusReason |
| incident_for same as policy type | Incident_For |
| Temp_Value1 | Temp_Value1 |
| Temp_Value2 | Temp_Value2 |
| Temp_Value3 | Temp_Value3 |
| Temp_Value4 | Temp_Value4 |
| Temp_Value5 | Temp_Value5 |
| Temp_Value6 | Temp_Value6 |
| Temp_Value7 | Temp_Value7 |
| Temp_Value8 | Temp_Value8 |
| Temp_Value9 | Temp_Value9 |
| Temp_Value10 | Temp_Value10 |
Related topic
Mapping information from BMC TrueSight event slots to the HPD:ServiceInterface form fields
Overview
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