When an incident is created, incident information from Incident Management is sent to BMC TrueSight Infrastructure Management/BMC ProactiveNet. This information contains Incident ID, impact, assignee information, and priority. You might also want to know to which assignee group the incident is assigned. You must perform certain customizations to know which assignee group the incident is assigned to.
Perform the following customizations to add assignee group information to IncidentInfo events:
incident_assignee_group : STRING;
incident_assignee_group : STRING;
Mccomp –n {cell Name
}Pw p e mcell
Pw p s mcell
Add the following line under the Event-Mappings section for BEM use case and newtt, modifytt, and logtt operations:
<slot name="incident_assignee_group" arfield-position="27"/>
Add the following line under the BufferedEventMapping section for BEM and SIM use cases and newtt, modifytt, and logtt operations:
<slot name="incident_assignee_group" arfield-name="incident_assignee_group"/>
Save the file.