Configuring

After you install BMC Service Resolution 3.0, perform the following procedures to configure BMC Service Resolution and its related components.

Goal	Procedure
Achieve higher availability	Configuring high availability in BMC Service Resolution
Configure a global assignment rule	Creating a global assignment record.
Configure assignment based on Managed By or Supported By	Incident routing based on Supported By Group or Managed By Group
Configure for SSL communication	Configuring SSL for communication
Configure Impact and Urgency mappings for Event incidents and Causal incidents	Configuring Impact and Urgency values
Configure incident governance	Configuring incident governance
Configure polling interval	Configuring polling interval
Configure service requests	Configuring service requests
Consolidate related events into a single incident	Consolidating events
Create and manage service policies	Managing service policies
Create incidents using a template reference	Creating incidents by passing a template reference
Display Assignee Group details in an incident	Displaying Assignee Group in the BMC TrueSight Infrastructure Management console
Enable routing	Enabling CI-based routing
Extend system capabilities	Extending your system capabilities
Import SSL certificates in BMC TrueSight	Importing SSL certificates
Map information from BMC TrueSight event slots	Mapping information from BMC TrueSight event slots to the HPD:ServiceInterface form fields
Populate operational categories on an event	Populating operational categories on an event
Support multiple server deployment of BMC TrueSight Infrastructure Management	Configuring BMC Service Resolution in multi server deployment of BMC TrueSight Infrastructure Management
Support multitenancy	Customizing BMC Service Resolution to achieve multitenancy

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Darius Wallace

Ashwini Mathad