Time of Problem Report

This report generates a column chart that displays information about the time that requests remained in the problem state (reports that had Problem, Hold, or Canceled statuses) for each user. This report also provides  information about minimum, maximum, and average time when requests were in the problem state.

By default, the report displays information for all users in the database and all their requests that can be accessed by the current user.

5.0.03.005 AND EARLIER  You can save the report as a .png, .jpg, or .pdf file. To do this, right-click the report and select the appropriate option.

Time of Problem Report sample

(Click the image to expand it)

To generate Time of Problem Report

1. On the Reports menu, click Process.
2. On the right side of your screen, click Time of Problem Report.

   • (Optional for version 5.0.04 and earlier) To specify the reporting period and filter the displayed information, click Open Filters and set the filter parameters.

     The following table lists all the filter options that you can use to customize your report.

     Filter	Description
     Filter by Date	Set the date range by using the date-picker available with the From and To options and then click Set. (Applicable for version 5.0.03.003 and later) You can view data only up to the number of days in the past that is set in the Allowed Range field on the General page. By default, the To field is populated with the current date and the From field is populated with the current date minus the value you enter in the Allowed Range field. If this field is set to 0, there is no restriction on the number of days for which you can view data.
     Status	Under Status, click the add link to choose from a list of list of options that denote the various states of a plan (Created, Planned, Started, Locked, Complete, Archived, and Hold), and then click the done link. To modify your plan status selection, click the edit link under Status, and then click the done link.
     Application	Under Application, click the add link, to choose from a list of applications that you are managing and then click the done link. To modify the number of applications that you selected, click the edit link under Application, and then click the done link.
     Environment	Under Environment, click the add link, to choose from a list of environments that are being used by the various applications, and then click the done link. To modify the number of environments that you selected, click the edit link under Environment, and then click the done link.
     Component	Click the add link, choose from a list of components in use by the applications, and then click done. To modify your component selection, click the edit link, make your changes, and then click done.
     Processes	Click the add link, to choose from a list of processes that you might have created and then click the done link. To modify the number of processes that you selected, click the edit link under Processes, and then click the done link.
     Work Task	Click the add link, choose from a list of work tasks assigned to requests during creation, and then click done. To modify your work task selection, click the edit link, make your changes, and then click done.
     Part of Users	Click the add link, choose from a list of users, and then click done. To modify your selection, click the edit link, make your changes, and then click done.
     Part of Groups	Click the add link, choose from a list of groups, and then click done. To modify your selection, click the edit link, make your changes, and then click done.
     Group ON	Create multiple filters at the same time, filtering data either by component, work task, or user (Part Of option). You can use this filter with existing filters.

   • To see the maximum, minimum, and average time for each user requests, move the pointer over the user column.

   • To display a table with the request details for a particular user, click the user column in the chart.
     To save this table as a .csv file, click Export to csv at the top of the table.

     Note

     If all the requests of an application move to the problem state in exactly the same amount of time, the information regarding the minimum, maximum, and average time does not display in the chart. Also, if you click the column containing this application, the information about these requests does not display in a table with the user request details.