Managing obligations, both formal and informal, is a key component of managing vendor relationships. You need to be able to identify obligations that are not met on time or at expected quality levels before they have a chance to negatively impact the business. These obligations can be on either side, that is, they can be on the part of the vendor or the IT organization.
consolidates information about obligations into one, easily accessible view. You gain visibility into not only current but also future obligations against which you can create reminders and track the status. In addition,
promotes accountability by formalizing obligation ownership.
In
, an obligation can be associated with a vendor, a contract, or an issue. An obligation can be an action to be performed by a representative of the organization or by the vendor. If the obligation is completed by a vendor, it is still assigned an in-house owner to ensure completion.
Typical obligations vary somewhat depending on their associations within
:
You can display a selectable list of obligations, which includes all three types of obligations, or you can display separately some or all of the obligations for a vendor, contract, or issue.