provides capability to allocate service costs to business units based on unit cost and consumption. This provides cost transparency to the consumers and providers of services. From the perspective of IT as a business within a business, the ability to allocate service costs is a step towards the path to an internal market economy that gives service users meaningful control of their internal support purchase decisions and creates a marketplace that optimally aligns resources.
The process of charging client organizational units for the services that are provided to them by an internal service provider organization is called chargeback.
provides application interface to analyze chargeback associated with IT services. As a service provider, you can analyze chargebacks to assess cost and consumption of services by various organizational units.
You can also use
to generate a bill of IT for service consumers. A bill of IT provides information about how an organizational unit is using the IT services the chargeback amount associated with using those services.
You can use the Scenarios feature to generate and compare bill of IT for services with different set of cost data. For more information about creating scenarios, see Cost model scenario.
Complete the following tasks before analyzing chargebacks or generating a bill of IT:
Note
You can analyze chargebacks only for a business service and not for a technical service.
Note
You can link different consumption metrics to different cost models for a service. However when you use multiple cost models to calculate chargeback for a fiscal period, all consumption metrics linked to the active cost models must use the same unit of measure.