FAQ

This section provides answers to frequently asked questions (FAQ) for BMC BladeLogic Decision Support for Server Automation.

Where can I find information about the platforms currently supported for BMC BladeLogic Decision Support for Server Automation product versions?

You can find information about supported platforms on BMC Support Central, under Product Availability and Compatibility.

What are the supported BMC Server Automation versions?

BMC Decision Support for Server Automation version	Supported BMC Server Automation versions
8.2 SP3	8.1 and all 8.1 service packs 8.2, 8.2 SP1, 8.2 SP2, 8.2 SP3
8.2 SP2	8.1 and all 8.1 service packs 8.2, 8.2 SP1, and 8.2 SP2
8.2 SP1	8.1 and all 8.1 service packs 8.2 and 8.2 SP1
8.2	8.1 and all 8.1 service packs 8.2

Which versions of third-party products are supported by BMC Decision Support for Server Automation?

Product version	Java Runtime Environment (JRE) version (shipped with product)	Apache HTTP Server (Web Server) version	OpenSSL version
8.2.04	6 Update 24	2.2.22	(Windows) 0.9.8t (UNIX) 1.0.1c
8.2.03	6 Update 24	2.2.22	(Windows) 0.9.8t (UNIX) 1.0.1c
8.2.02	6 Update 24	2.2.22	(Windows) 0.9.8t (UNIX) 0.9.8r
8.2.01	6 Update 24	2.2.22	(Windows) 0.9.8t (UNIX) 0.9.8r
8.2.00	6 Update 24	2.2.22	(Windows) 0.9.8t (UNIX) 0.9.8r

What are the supported upgrade paths?

See Supported upgrade paths.

Where do I find Inventory-Templates.zip in BMC Decision Support for Server Automation?

You can access Inventory-Templates.zip from the BDSSAInstallationDirectory/contents directory. This zip file contains the Content installer and the following artifacts:

Templates for Inventory reports
The collect_agent_logs.nsh script, which is needed to create agent log collection jobs.
The run_etl_from_om.nsh script, which is needed to create a Network Shell Script Job to run the ETL process.

My ETL Job failed. What do I do?

The ETL job (usually launched by the run_etl.nsh NSH Script Job) extracts, transforms, and loads data from the BMC Server Automation core database into the reports data warehouse. To see the detailed status of an ETL job process, launch the Metadata Navigator console by using the following URL: https://<ReportsServer>:9300/oracledimn/. The user is usually BL_READER. Drill down from the top level node. Green check marks indicate successful execution. Look for yellow or red check marks. You might need to dig down several levels. Click the "last" tasks to find the task during which a failure happened. You might be able to find a database-specific error, for example, running out of table space. Contact your DBA to resolve the issue or contact BMC Support for more information.

I need to write a custom report. Where do I start?

The information about custom reports is available in the BMC BladeLogic Decision Support for Server Automation User Guide: Report Authoring at PDFs.

I don’t have access to Report Studio in BMC BladeLogic Decision Support for Server Automation? What should I do?

To use Report Studio, you must purchase a license for it and then enable it using the instructions that you are given when you purchase the license. To obtain the license, contact BMC Support.

How do I edit existing reports?

You can edit existing reports using Report Studio. To use Report Studio, you must purchase a license for it and then enable it using the instructions that you are given when you purchase the license. For information about editing reports, see the IBM Cognos 8.4 Business Intelligence Report Studio Professional Authoring User Guide at PDFs.

Note

BMC recommends that you not modify built-in reports. Modification can result in corrupted reports. If you want to use modified versions of the built-in reports, such as adding more report filters, save the reports with a different name. BMC does not guarantee that modified versions of built-in reports will work in future releases.

How do I create a report template and customize the branding?

For information about creating report templates and customizing branding, see the discussion at https://communities.bmc.com/communities/docs/DOC-19341.

How do I change the default timeout period for the BMC Decision Support for Server Automation portal?

To change the default timeout period, complete the following steps:

On the reports server, navigate to the following directory: REPORTS_HOME/portal/configuration.
Open the cogstartup.xml file in a text editor.
Search for the inactivityTimeout parameter and change its value according to your requirements.

How do I create report views?

For information about creating report views, see the IBM Cognos Connection User Guide at PDFs.

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