Creating content templates for outgoing email
Rather than entering raw HTML into your outgoing email, you can create HTML templates to include content similar to header templates. For example, if you need to send a questionnaire seeking input from users, you can include HTML fields in the email message so that users can enter input using text boxes, radio buttons, and so on, instead of as plain text.
For information about encoding user-defined markup text in outgoing email messages, see Encoding user-defined text in outgoing HTML email.
To add content to an outgoing email message
Create an HTML template that you will include in your outgoing message.
The following sample HTML template defines font styles and colors in the <BODY> tag. You can include embedded styles in your content file, but the Email Engine does not support linking your HTML template to a cascading style sheet.<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"> <HTML> <HEAD> <TITLE>BMC Picnic</TITLE> </HEAD> <BODY BGCOLOR="#FFFFFF" TEXT="#000000" LINK="#FF0000" VLINK="#800000" ALINK="#FF00FF" BACKGROUND="?"> <i><font color="blue" face="Arial, Helvetica"> <h1>BMC Company Picnic</h1></font></i><hr> <i><font color=#777777 face="Arial, Helvetica"><h3>Are you coming to the BMC company picnic? <input type=radio name="F7">Yes</radio> <input type=radio name="F7">No</radio></font></i><br/> <i><font color=#777777 face="Arial, Helvetica">Number of additional guests <input type=text name="Num_Guests" size=2></font></i></input> </BODY> </html>- Create an entry in the AR System Email Templates form for your content template, for example, BMC_Picnic_Invite.html.
For more information, see Adding attachments to HTML templates. - Open the outgoing mailbox entry in the AR System Email Mailbox Configuration form.
- On the Advance Options tab of the AR System Email Message form, specify BMC_Picnic_Invite.html as the content template.
- (Optional) Include a header or footer template.
Otherwise, your email will use any default templates configured for your outgoing mailbox. You can overwrite the default templates in the AR System Email Message form. - Send a sample outgoing email.
The following figure displays the outgoing email sent by the Email Engine to your mail client.
An outgoing message with the header and HTML content templates
(Click the image to expand it.)
Comments
"4. Under the Advanced Configuration tab, specify BMC_Picnic_Invite.html as the content template."
In AR System Email Mailbox Configuration form there is no such option. I believe it was changed, because now there are 4 options: Header, Footer, Status, Result template. Which one from above is meant to be a 'content template'?
"5. (Optional) Include a header or footer template. Otherwise, your email will use any default templates configured for your outgoing mailbox."
What do you mean my 'any default template'? Based on what criteria other template will be used, if we have configured 2/4 default templates.
Hello Jan,
Thanks for your feedback on the documentation.
We are working on your query. We will respond soon.
Regards,
Anagha
Hello Jan,
Apologies for the delayed response. Please see answers to your queries below:
Regarding point 4:
You can add a content template to the Advanced Options tab on the AR System Email Message form. We have updated the topic.
Regarding point 5:
The default templates are defined in the AR System Email Mailbox Configuration form. You can overwrite the templates in the AR System Email Message form.
Hope this helps.
Regards,
Anagha
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