This topic provides an overview of common user goals and how you use BMC Application Diagnostics to achieve them.
| Goal | Features | Tasks | Who |
|---|---|---|---|
| Exceed service levels by avoiding costly, reputation-damaging application slowdowns and outages and improve customer satisfaction through improved visibility into the end-user experience | Application View Dashboards Event notification | Drill down from a high-level view in the Application View to the diagnostics level. | Operator / Application Support Analyst |
| Ensure reliable, high-performing applications by detecting problems faster and prioritizing issues based on service levels and impacted users | Business Transactions
| Set warning and critical thresholds to receive event notification. | Operator / Application Support Analyst |
| Exceed business expectations and increase customer loyalty by understanding how application performance affects user behavior—and how that behavior impacts the bottom line | Operator / Application Support Analyst | ||
| Avoid unresolved problems by sharing critical information between development and operations (DevOps) for rapid problem repair—as opposed to temporary workarounds | Trace Details | Operator / Application Support Analyst | |
| Drive down costs and restore services faster by automating manual processes and reducing the time spent on problem isolation by 80 percent | Trace Details | Application developer | |
| Improve speed to market with new applications, features, and technologies, such as virtualization, acceleration, and cloud-based services, by evaluating the impact of these changes on application performance | Business Transactions Application Servers Trace Details | From your business transactions or application servers, drill down to trace details to evaluate the impact on performance of technologies and features. | Application Developer |
Related topics
Overview
Content Tools
Apps
Reporter Replacement
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Tasks