Organization hierarchies and people relationship models
This topic provides information about models related to organization, people and their relationships to various other configuration items (CIs) and services.
Organization and organization hierarchies
Organizations are modeled as instances of the BMC_Organization
class. This organization class can be used to represent an internal organization, operating company, business unit, tenant, customer, supplier, vendor, and manufacturer. The BusinessCategory
attribute on the BMC_Organization
class is used to specify the type business that the organization performs, such as customer, operating company, and so on. In addition to the Name
attribute, an organization also has other attributes, such as Email
and URI
.
Organizations can have hierarchies, such as departments, corporate organizations, support organizations, and support groups. The BMC_MemberOfCollection
relationship represents the between the parent organization and the child organization.
Best practice
BMC ITSM defines the following organization hierarchies. We recommend that you keep these hierarchies in tact to preserve the compatibility with ITSM suite of products:
- Organization > Corporate Organization > Department
- Organization > Support Organization > Support Group
BMC_MemberOfCollection
with Name=ORGANIZATIONCOMPOSEDOF
.Person and organization
People are modeled as instances of the BMC_Person
class. A person CI has several attributes that identify a person, such as FirstName
, LastName
, MiddleName
, and PersonId
.
PersonId
is used as a unique identifier for the person such as a social security number or an ITSM generated identifier (such as PPL00000014). There are also other attributes for a person, such as Email
, OfficePhone
, and MobilePhone
.
The relationship between an organization and people is modeled as BMC_MemberOfCollection
with Name=PERSONASSOCIATEDTOORGANIZATION
where source is the organization CI.
Person, ownership, and management of computers
Persons have relationships to computers, services and other configuration items.
In the following diagram example, Sandy, the support person, owns two devices - a laptop and a blackberry device where the two devices are represented by BMC_ComputerSystem
.
- The ownership relationship is represented as
BMC_Dependency
withName=OWNEDBY
and source being the device such as computer system. - Sandy supports a linux server called linux1 and this relationship is represented by
BMC_Dependency
withName=MANAGEDBY
.
Person, ownership, and management of computers
Persons have relationships to computers, services and other configuration items.
In the preceding diagram, Sandy the support person, owns two devices - a laptop and a blackberry device where the two devices are represented by BMC_ComputerSystem
.
- The ownership relationship is represented as
BMC_Dependency
withName=OWNEDBY
and source being the device such as computer system. - Sandy supports a linux server called linux1 and this relationship is represented by
BMC_Dependency
withName=MANAGEDBY
.
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