Enabling logs for the plug-ins server

As an administrator, you can configure the plug-in server to customize the logging settings for troubleshooting scenarios. The plug-in server hosts the shared plug-ins on port number 9556. The plug-in server hosts the BMC CMDB plug-ins such as event engine, service context, deprecation, and so on. The default plug-in server logging is set to WARN. To troubleshoot the AR plug-in server, you might need to change its logging settings. 

To configure plug-in server logging

1. In the Remedy Action Request System Administration Console, select AR System Administration > AR System Administration Console > System > General > Plugin Server Configuration.
   The Plugin Server Configuration window opens.
2. From the Plugin Server Instance list, select the plug-in server with port number 9556.
   This is the port used for the shared CMDB plug-ins.
   

3. To view the server configurations, click the Global Plugin Server Configurations tab.

4. Modify the following settings:

   Setting	Description
   Enable Plugin Log	Enables logging for the plug-in server.
   Log level	Defines what type of information is saved in the log file.
   Log file	Defines the path on the server where the log file is saved.
   Maximum Log File Size	When the log file reaches the file size limit, a new log file is created with a different file name. The older files are not automatically deleted.
   Log History	Specifies the number of log files to be maintained as a backup.

5. Click Apply and then Close.

Related topics

Configuring core CMDB components and plug-ins

Event Channel configuration settings

Dynamic Service Modeling configuration settings

Unified Service Modeling configuration settings

Notification configuration settings

Deprecation configuration settings