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After completing the Presentation Server installation with the installation wizard or, or through the silent installation, you can verify that the Presentation Server was installed and is operating.

To verify the Presentation Server installation

After the Presentation Server installation is finished, open and view the Presentation Server installation log through the Maintenance Tool utility:

You can run the Presentation Server Maintenance tool in a graphical user interface or from the command line.

To open the Maintenance tool in a graphical user interface

  • (Microsoft Windows): Navigate to the installationDirectory\TrueSightPServer\truesightpserver folder, and run the TrueSightPServerMaintenanceTool.cmd file.
  • (UNIX): Navigate to the installationDirectory/TrueSightPServer/truesightpserver folder, and run the file.

To open the Maintenance tool from the command line

  • (Microsoft Windows): Navigate to the <installationDirectory>\TrueSightPServer\truesightpserver folder, and run TrueSightPServerMaintenanceTool.cmd with the -silent option.
  • (UNIX) Navigate to the <installationDirectory>/TrueSightPServer/truesightpserver folder, and run with the -silent option.

If there are no errors or warnings, the Presentation Server was successfully installed.

If there are errors or warnings, resolve the issues, uninstall the Presentation Server, and then reinstall the Presentation Server.

To verify the Presentation Server operation

To verify that the Presentation Server is operating, perform the following:


  1. Navigate to the TrueSightPServer\truesightpserver\bin directory.
  2. Run the following command:

tssh server status


  1. Log on as a nonroot user and navigate to the TrueSightPServer/truesightpserver/bin directory 
  2. Run the following command:

 ./tssh server status

A list of Presentation Server processes is displayed that is similar to the following sample:

Process status
Core Server     Running (13176)
Index Server    Running (11028)
Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

tssh server start


On Linux computers, add & at the end of the tssh server start command so that the process runs in the background and you can continue to use the shell.


If error conditions persist, contact BMC Customer Support for assistance.

Related topic

Troubleshooting the installation, migration, or upgrade

Viewing installation and uninstallation log files