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While analyzing events in the TrueSight console, you can cross-launch into BMC TrueSight IT Data Analytics (IT Data Analytics) to perform root-cause analysis. To be able to cross-launch, you need to first integrate IT Data Analytics with the TrueSight Presentation Server.

 

 

Before you begin

  • Ensure that IT Data Analytics 2.1 is installed and configured. 

    Note

    Versions earlier than 2.1 of IT Data Analytics cannot be integrated with the TrueSight Presentation Server 10.1.

    For information on installing and configuring BMC TrueSight IT Data Analytics 2.1, see Installing BMC TrueSight IT Data Analytics 2.1 .

  • Ensure that the TrueSight Presentation Server is up and running in your environment. See Installing BMC TrueSight Operations Management for more information.
  • Ensure that you have already configured BMC TrueSight Infrastructure Management on the TrueSight Presentation Server.
  • For more information about this integration, see Additional integration details .

Integrating with IT Data Analytics

  1. Access the TrueSight console.
    For more information, see Accessing and navigating the console .
  2. From the navigation menu , go to Administration > Components.
  3. On the Components page, click the action menu and select Add Component.

    Select IT Data Analytics Server and enter the following details:

    FieldDescription
    Host Name/IP AddressFully qualified domain name (FQDN) or IP address of the IT Data Analytics server.
    Protocol

    Protocol (HTTP or HTTPS) which you want to use for connecting with IT Data Analytics.

    Default: HTTPS

    Port

    Port number that you want to use to connect to the IT Data Analytics server.

    Depending on the kind of protocol you want to use, you can specify one of the following:

    • HTTP: 9797
    • HTTPS: 9443

    Default: 9797

    Tenant

    The tenant that you want to use for connecting with IT Data Analytics.

    Default: BmcRealm

    Notes:

    • At a time only one component of IT Data Analytics can be registered per tenant.

    • Do not use the same component of IT Data Analytics for multiple tenants.

  4. Verify if the integration completed successfully.
    To do this, log on to IT Data Analytics, navigate to Administration > External Configurations, and verify if there is an entry with the external configuration, "True Sight Presentation Server". Note that the Presentation Server hosts the web-based console functions of the TrueSight console.
    Also, after you integrate, TrueSight Infrastructure Management cells get automatically listed in the external configuration, which is created on IT Data Analytics. You can see the cells listed on IT Data Analytics by navigating to Administration > External Configurations, selecting the external configuration (which was automatically created after the integration), and then clicking View External Configuration .

  

Notes

The following notes are important to keep in mind before deleting the IT Data Analytics registration details:

  • Ensure that you delete any data collectors or notifications on IT Data Analytics that are still communicating with the TrueSight Presentation Server.
  • Ensure that IT Data Analytics is up and running.

This is important because otherwise the external configuration created on IT Data Analytics might not be deleted after you delete the component registration on the TrueSight Presentation Server. If the external configuration still continues to show on IT Data Analytics, you can run a CLI command on IT Data Anlaytics to delete the external configuration. For more information, see CLI command in IT Data Analytics 2.1 .

Cross-launching into IT Data Analytics

You can cross-launch into IT Data Analytics from applications and events available on the TrueSight console. Before you cross-launch into IT Data Analytics, it is important that you access the IT Data Analytics console and create a data collector for the following items:

  • Each device (host) included in the application from which you want to cross-launch.
  • Each host associated with the event from which you want to cross-launch.

Data collectors are objects that help you collect data records (or events) from the target hosts and make it available for search and analysis. For more information, see Creating data collectors in IT Data Analytics 2.1 . Creating data collectors beforehand ensures that you can search events after you cross-launch from the TrueSight console into IT Data Analytics.

To cross-launch into IT Data Analytics

  1. Access the TrueSight console.
    For more information, see Accessing and navigating the console .

  2. From the navigation menu, navigate to one of the following pages:

    Navigate toClick...
    Monitoring > ApplicationsOne of the application names, then click the action menu (vertical three dots) next to the application name, and then select Launch BMC TrueSight IT Data Analytics.
    Monitoring > Events The action menu next to one of the events that you want to investigate in IT Data Analytics, and then select Launch BMC TrueSight IT Data Analytics.
    Monitoring > Applications One of the application names, then click the Events tab. Click the action menu next to one of the events that you want to investigate in IT Data Analytics, and then select Launch BMC TrueSight IT Data Analytics.

The system cross launches to IT Data Analytics, and the Search page is displayed. You can see search results for one of the following search queries depending on whether you are cross-launching from an application or event.

Search query with time rangeNotes
If you cross-launch from an application
((HOST=HostName1.*) || HOST=HostName1) || (HOST=HostName2.*) || (HOST=HostName2)

In the search query syntax, the following definitions apply:

  • HostName1 and HostName2 refer to the various host names associated with the application node.
  • ApplicationName refers to the name of the application.

By default, the search query displays a list of host names (corresponding to the devices) associated with the application.

If you have a large number of devices included in the application, then the default search query can be very long because it will have a large number of host names. Instead of searching for a list of host names to find event data associated with those hosts, you can search for the application context.

To be able to search by the application context, you need to perform the following steps in IT Data Analytics:

  1. Navigate to BMC_ITDA_HOME%\custom\conf\server.
  2. Edit the olaengineCustomConfig.properties file and locate the console.crosslaunch.type=host property.
  3. Change the property value from host to app
  4. While creating data collectors for each of the devices (hosts) associated with the application, add a tag named ApplicationContext with the tag value set to the application name. For more information, see Creating data collectors in IT Data Analytics 2.1 .

Performing the preceding steps in IT Data Analytics is optional, however this can be useful to simplify the search query.

(ApplicationContext="ApplicationName")
Time range: 30 minutes before and 30 minutes after the last time when the application state changed.
If you cross-launch from an event
(HOST=hostName1 .*) || (HOST=HostName1)In the search query syntax, hostName1 refers to the host name associated with the event.
Time range: 30 minutes before and 30 minutes after the event time.
If you cross-launch from an event that is directly associated with the application

Cross launching from an event directly associated with the application is similar to cross launching from an application, because an application level event is associated with a group of hosts or devices and not with a specific device or host. Therefore, use the same search query parameters that are used for cross launching from an application. For search query parameters, see the search query and notes on cross launching from an application.

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