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This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. To understand which files you are entitled to download based on the licenses that you purchased, see License entitlements. This topic contains the following sections:

Downloading the files

 BMC TrueSight Operations Management includes the BMC TrueSight Presentation Server and one or more of the following component installations:

If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the Operations Management program, you will perform an upgrade of the product to apply the latest changes. You can find information about service packs and patches under What's new.  

The installation program for the latest service pack or patch also includes the full installation of the product. To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.

To download files

  1. Create a directory in which to place the downloaded files.


    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

  2. Go to and select Product Downloads.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, according to the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, or use the Profile list to select a different profile.
  7. In the Filter Products text box under Products, type BMC TrueSight Presentation Server and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.1 License Entitlements Open link .
  8. From the list of products displayed on the right side, click the appropriate product license.
  9. In the pop-up window, select the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
  10. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and service pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.


     You cannot select files across the tabs. When you click another tab, current selections are cleared.

  11. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  12. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link that is displayed to the top-right of the pop-up window.

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.

Related Topics

Installing The Atrium Single Sign-On server Open link

Installing Infrastructure Management Open link