Cannot view synthetic transaction data after connecting to a different Presentation Server

If you disconnect the App Visibility portal from one Presentation Server and connect it to another, or associate the portal with a different tenant, any manually defined applications are not available in the new environment. As a result, App Visibility continues to collect synthetic transaction data for manual applications, even though those applications are not available to it. To avoid this issue, before reusing App Visibility components with another tenant or Presentation Server, recreate the App Visibility portal and App Visibility collector databases.

To recreate a database for use with another Presentation Server

1. Run the following script from the computer where the App Visibility portal is installed:
   • (Windows)
     installationDirectory\portal/bin/db/create-portal-db.bat
   • (Linux)
     installationDirectory/portal\bin\db\create-portal-db.sh
   The App Visibility portal database is recreated. If a collector is installed on the same computer, the shared database is recreated.
2. For each App Visibility collector that is not installed with the portal, run the following script on each computer:
   
   • (Windows)
     installationDirectory\portal/bin/db/create-collector-db.bat
   • (Linux)
     installationDirectory/portal\bin\db\create-collector-db.sh
   The App Visibility collector database is recreated.