If Windows 2003 is not patched for security vulnerabilities, the App Visibility agent for .NET on that operating system cannot connect to the portal and collector.
The App Visibility agent for .NET cannot connect to the portal and collector when it is installed on an application server running on Windows 2003.
The App Visibility portal and collector only support HTTPS communication. The portal and collector do not support all ciphers.
You can resolve this issue in one of the following ways:
Updating and patching Windows 2003 is the preferred resolution because the resulting environment is more secure.
If you cannot update and patch Windows 2003, you can modify the
tomcat.ciphers property for the portal and collector to enable data collection from the agent for .NET.
Stop the service or services.
Open the properties file for each component in a text editor:
For each component property file, add
SSL_RSA_WITH_3DES_EDE_CBC_SHA to the
tomcat.ciphers property, as shown in the following example: