The User tier in the Application View provides a visual indication about the page performance, in the selected five-minute period, compared to the set Minor. The User tier reflects the experience from the end user's point of view. An end user is considered active if the user interacts with a page, or if an open page invokes an AJAX request (even without user interaction).
This topic describes how to use the User tier to identify performance and availability problems in your application.
To see the Application View tab, your system must include BMC TrueSight App Visibility Manager.
To perform this procedure, you must have -level access, or higher.
In the Application View, the User tier displays the number of user that are experiencing one or more problems (latency violations or errors) with pages, page operations, or application issues during the selected period. The tier displays the number of users that are adversely impacted by latency violations or errors:
App Visibility Manager adds the BMCTSEUM cookie to the browsers of end users and reads the cookies to monitor user experience.
The following example describes the information in the User tier:
In the User Tier Overview section, you can see a graph of the total number of users over a 24-hour period.
Hover over the graph to see the number of users and, where applicable, the number of impacted users.
The table lists a summary of the detected problems that users are experiencing for the selected five-minute period.
The following details are displayed on the table. Click a column heading to sort entries by that category.
|Representation of the severity level of events on the User tier
|Brief problem description, such as
User error rate
Date and time that the problem started which caused the event severity
If the problem started earlier than the displayed time, click the start time to reset the time selection. The time slider moves to the five-minute period that includes the problem start time.
|Maximum value of the parameter during the selected period, and the value of the configured threshold
|Open or Closed, which represents the current status of the problem, and time in which the problem was resolved, if applicable
To see a list of user transactions and operations for the selected five-minute period, select View User Transactions from the User Tier Overview action menu.