AMIGO checklist for TrueSight Operations Management
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The Assisted MIGration Offering (AMIGO) checklist provides the steps needed to install/upgrade TrueSight Presentation Server, Remedy Single Sign On, TrueSight Infrastructure Management, and the Integration Service Node.
The checklist is comprised of material gathered from multiple resources, such as documentation, knowledge articles, webinars, and feedback from other customers. The result is a definitive list of steps needed to efficiently and successfully install/upgrade TrueSight.
- See Supported upgrade paths for TrueSight Operations Management
- What can and can not be migrated from BPPM 9.6 FP2/TrueSight 10.7 FP3: BPPM Functionality Migration to TSOM 11.3.04
- ProactiveNet Customers! Must Migrate to new hardware.
- For versions older than 9.6 Please upgrade to 9.6: https://docs.bmc.com/docs/display/public/proactivenet96/Upgrading
- Apply 9.6 Fix Pack 2: https://docs.bmc.com/docs/display/public/proactivenet96/9.6.00.002%3A+Fix+Pack+2
- Now you can Migrate from BMC ProactiveNet to TrueSight Infrastructure Management
- TrueSight Infrastructure Management Customers: Can upgrade using the existing hardware provided sizing requirements are met or Migrate to new hardware.
- Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04
- Upgrading to 10.7.00: Upgrade process overview for the TrueSight Operations Management solution
- Apply 10.7 FP3: 10.7.00.003: Fix Pack 3
- Now you can Upgrade to TrueSight 11.3.04 using the information in the TrueSight Operations Management section of this document below.
Supported Remedy SSO versions with TrueSight Operations Management
TrueSight Presentation Server versions | 11.3.04 |
---|---|
Remedy Single Sign-On version | 9.1.04 and later |
TrueSight installer for Remedy SSO recommendations
- The TrueSight installer for Remedy SSO is available for versions 11.0.00 and 11.3.01 only and 11.3.01 is that last version of the installer. There is no TrueSight installer for Remedy SSO 11.3.02 and later versions.
- You can choose to install using the TrueSight installer for Remedy SSO version 11.3.01 and then upgrade to any of the supported versions of the Remedy SSO server using the Remedy SSO installer.
- If you have installed and configured TrueSight installer for Remedy SSO (consolidated installer) version 11.0 or 11.3.01 and want to upgrade to Remedy SSO to 18.11 or later, BMC recommends you to use the Remedy SSO installer to upgrade.
- Ensure that you have performed the steps mentioned in Best practices before upgrading Remedy SSO section before you upgrade to version 18.11 or later.
- BMC does not provide any 3rd party product updates even if you have used the TrueSight installer for Remedy SSO to install Remedy SSO.
- The Remedy SSO installer contains only the Remedy SSO Server and doesn't contain any prerequisite software, such as JRE, Tomcat or Databases.
- BMC recommends you to start using the Remedy SSO installer to do a fresh install or upgrade of Remedy SSO. For more information, see Installing or Upgrading.
- Install the latest of the supported versions of the Remedy SSO server using the Remedy SSO installer. For installing Remedy SSO using the Remedy installer, see Installing.
- Plan https://docs.bmc.com/docs/rsso/2002/planning
- Prepare: https://docs.bmc.com/docs/rsso/2002/preparing-for-installation
- Obtain and install supported versions of 3rd party products: BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC)
- Operating systems
- Database requirements
- Third-party prerequisites
- Products compatibility
- It is up to the customer to update the 3rd party products as per the respective 3rd party provider.
e.g.
- for Apache/Tomcat product download and installation instructions: https://tomcat.apache.org/download-80.cgi
- for Java JDK/JRE product downloads and installation instructions : https://adoptopenjdk.net/
- for PostgreSql product downloads and installation instructions: https://www.postgresql.org/download/
- Perform the RSSO install after the 3rd Party components are installed and configured. https://docs.bmc.com/docs/rsso/2002/performing-the-installation-908954426.html
- If necessary, apply Private certificates : https://docs.bmc.com/docs/rsso/2002/configuring-certificate-based-authentication-908954490.html
- If migrating from ASSO to RSSO, migrate the SSO configuration: Migrating internal user data from Atrium Single Sign-On to Remedy Single Sign-On
- You will need to change the Authorization Type from AR to LOCAL for the * Realm
- You will need to reconfigure any RSSO integrations with LDAP, SAML, KERBEROS, etc.. manually.
- Cool new enhancement in RSSO 20.02!!!! SAML users don't have to manually create Local Groups & Users for Authentication Profile mapping to TSPS!
- The Xpath 1.0 for group retrieval new parameter has been added on the Authentication tab of a SAML realm.
- See this doc link for details: https://docs.bmc.com/docs/rsso/2002/importing-configuration-from-an-identity-provider-and-configuring-saml-908954525.html
- It is not currently possible to migrate internal user data from an earlier version of RSSO. Make use of this Knowledge Article to create them if upgrading the existing TrueSight Presentation Server: If RSSO is reinstalled, how do the internal users/groups get recreated for TSPS
What's New and Changed in 11.3.04?
- The 11.3.04 version is a full product release, not a Service or Fix pack.
- TSIM Ops Console has been dropped: Deprecated and dropped features and components.
- What's moved from the TSIM to TSPS console: Operator console workflows available in the TrueSight console.
- BMC self signed certificates have been updated in the 11.3.04 release. These new self signed certificates will be updated during the upgrade of each component.
This does not effect customers using their own private certificates.
If you are unable to upgrade all components at the same time, you will need to import the updated certificates to the components that have not yet been upgraded.
You can use the new tssh or pw certificate import commands referenced here:
- Verify the Supported Presentation Server integrations with TrueSight Operations Management components to help with Planning your component upgrades: Supported Presentation Server integrations with TrueSight Operations Management components.
Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04
Supported upgrade paths for TrueSight Operations Management
Plan the Upgrade:
- Verify latest Hardware and OS requirements. These have changed: System requirements for Presentation Server
- Verify the latest Sizing guidelines: Sizing the Presentation Server for Infrastructure Management data collection
- Verify latest Performance Tuning & benchmarks: Performance tuning recommendations for the Presentation Server
- Run the latest version of the TrueSight Health Check Tool: TrueSight Operations Management Health Check Tool - INCLUDES VIDEO to ensure there are no CRITICAL, WARNING or ERROR entries in the output created.
Prepare for the upgrade:
- Take a VM snapshot of the TSPS system or perform manual backups of the following files & directories just in case the upgrade has problems.
- cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSightPServer_<old.version>/ProductRegistry.xml
- cp /opt/bmc/TrueSightPServer/TrueSightPServerInstalledConfiguration.xml /some/place/else/TrueSightPServer_<old.version>/TrueSightPServerInstalledConfiguration.xm
- If you are upgrading the Presentation Server from a version earlier than 11.0.00, you must run the dataUpgrade utility: Migrating internal user data from Atrium Single Sign-On to Remedy Single Sign-On.
Perform the upgrade:
- Standalone using the Wizard: Upgrading the Presentation Server in the standalone mode using the wizard
- Standalone Silently: Upgrading the Presentation Server in the standalone mode silently
- High Availability using the Wizard: Upgrading the Presentation Server in the high-availability mode using the wizard
- High Availability Silently: Upgrading the Presentation Server in the high-availability mode silently
- If necessary, update/replace the certificates: Creating and importing certificates in TrueSight Presentation Server
- Point TSPS to the new RSSO 20.02 Server: Integrating Remedy SSO with TrueSight Presentation Server
- Download the Base and Extended Repository files for the latest version of the Repository from the EPD Site to a temporary location on the TSPS system and extract them.
- Import the new Base and Extended Repositories: To import the full Repository
Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04
Upgrade process overview for Infrastructure Management
Plan the Upgrade:
- Verify latest Hardware and OS requirements: TrueSight Infrastructure Management Server system requirements
- Verify the latest Sizing guidelines.These have changed: Hardware requirements to support small, medium, and large environments
- Verify latest Performance Tuning & benchmarks: Performance benchmarks and tuning for Infrastructure Management
- Run the latest version of the TrueSight Health Check Tool: TrueSight Operations Management Health Check Tool - INCLUDES VIDEO to ensure there are no CRITICAL, WARNING or ERROR entries in the output created.
Prepare for the upgrade:
- Take a VM snapshot of the TSIM system or perform manual backups of the following files & directories just in case the upgrade has problems.
- cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSight_<old.version>/ProductRegistry.xml
cp /opt/bmc/TrueSight/BPPMServerInstalledConfiguration.xml /some/place/else/TrueSight_<old.version>/BPPMServerInstalledConfiguration.xml
Migrate any cell customization: Migrating the configuration of Infrastructure Management cells
Perform the upgrade:
- Standalone using the Wizard: Upgrading the Infrastructure Management server in the standalone mode using the wizard
- Standalone Silently: Upgrading the Infrastructure Management Server in the standalone mode silently
- High Availability Application mode using the Wizard: Upgrading the Infrastructure Management server for application high-availability
- High Availability Cluster mode using the Wizard: Upgrading the Infrastructure Management server in the high-availability cluster mode using the wizard
- Disaster Recovery: Upgrading Infrastructure Management in the disaster recovery mode
- If necessary, update/replace the certificates: Creating and importing certificates in TrueSight Infrastructure Management
Plan the Upgrade:
- Verify latest Hardware and OS requirements: Integration Service system requirements, Remote cell system requirements
- Verify the latest Sizing guidelines.These have changed: Sizing charts and guidelines for data and event management environments
- Verify latest Performance Tuning & benchmarks: Performance tuning recommendations for data and event management
- Migrate any cell customization: Migrating the configuration of Infrastructure Management cells
Prepare for the Upgrade:
- Take a VM snapshot of the TSIS system or perform manual backups of the following files & directories just in case the upgrade has problems.
- cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSight_<old.version>/ProductRegistry.xml
cp /opt/bmc/TSIMAgent/BPPMServerInstalledConfiguration.xml /some/place/else/TSIMAgent_<old.version>/BPPMServerInstalledConfiguration.xml
Migrate any cell customization: Migrating the configuration of Infrastructure Management cells
Perform the Upgrade:
Plan the Install:
New Hardware:
- Verify latest Hardware and OS requirements. These have changed: System requirements for Presentation Server
- Verify the latest Sizing guidelines: Sizing the Presentation Server for Infrastructure Management data collection
- Verify latest Performance Tuning & benchmarks: Performance tuning recommendations for the Presentation Server
Prepare for the install:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing to install the Presentation Server
- Export existing Monitoring, Blackout and Timeframe policies from the old environment: Exporting and importing blackout and monitoring policies
- If necessary request new certificates: Creating and importing certificates in TrueSight Presentation Server
- Verify Network Ports are open: Network ports for Presentation Server
Perform the install:
- Standalone using the Wizard: Installing the Presentation Server in the standalone mode using the wizard
- Standalone Silently: Installing the Presentation Server in the standalone mode silently
- High Availability using the Wizard: Installing the Presentation Server in the high-availability mode using the wizard
- High Availability Silently: Installing the Presentation Server in the high-availability mode silently
- Standalone using the Wizard: Installing the Presentation Server in the standalone mode using the wizard
Post Install for DR or HA installations:
Post Install:
- Import existing Monitoring, Blackout and Timeframe policies from the old environment: Exporting and importing blackout and monitoring policies
- If necessary, apply the new certificates: Creating and importing certificates in TrueSight Presentation Server
- This chart shows you where to apply the certificates
Plan the Install:
New Hardware:
- Verify latest Hardware and OS version requirements. These have changed: TrueSight Infrastructure Management Server system requirements
- Verify the latest Sizing guidelines.These have changed: Hardware requirements to support small, medium, and large environments
- Verify latest Performance Tuning & benchmarks: Performance benchmarks and tuning for Infrastructure Management
Prepare:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing to install Infrastructure Management
- Migrate any cell customization from the old environment: Migrating the configuration of Infrastructure Management cells
- Verify Network ports are open: Network ports for Infrastructure Management
- If necessary request new certificates: Implementing private certificates in the TrueSight Infrastructure Management
Perform the install:
- Standalone using the Wizard: Installing the Infrastructure Management server in the standalone mode using the wizard
- Standalone Silently: Installing the Infrastructure Management Server in the standalone mode silently
- Application High Availability using the Wizard: Installing and configuring the Infrastructure Management server for application high-availability using the wizard
- Application High Availability Silently: Installing and configuring the Infrastructure Management server for application high-availability silently
- Disaster Recovery: Installing the Infrastructure Management server in the disaster recovery mode
Post Installation:
- If necessary apply the new certificates: Implementing private certificates in the TrueSight Infrastructure Management
- This chart shows you where to apply the certificates
- If necessary apply the new certificates: Implementing private certificates in the TrueSight Infrastructure Management
Plan the Install:
- Verify latest Hardware and OS requirements: Integration Service system requirements, Remote cell system requirements
- Verify the latest Sizing guidelines.These have changed: Sizing charts and guidelines for data and event management environments
- Verify latest Performance Tuning & benchmarks: Performance tuning recommendations for data and event management
Prepare for the Install:
- Log on to the TSPS Console => Configuration => Managed Devices
- Select, Download and Copy the OS specific zip file to the intended Integration Service system.
Perform the Install:
If you have questions which aren't covered in the checklist, please open a case with BMC Customer Support and provide:
- "AMIGO Starter" in the Subject line
- Your questions
- Essential background information, such as your current version, intended version, OS, etc.
Comments
Apologies!... This is NOT the correct version of the AMIGO Check List. Working to get this corrected A.S.A.P
Hey Guys..... This link is broken. Says there is no file. BPPM Functionality Migration to TSOM 11.3.04
Hi Ellen Coleman. The link is working.
@harihara Subramanian - The link to BPPM Functionality Migration to TSOM 11.3.04 is broken again. Can we please get this fixed?
HiEllen Coleman , the link is working. Please check again and let us know if it is working for you.
Not working from the outside. This is the link https://docs.bmc.com/docs/TSOperations/11304/files/937357584/986985883/1/1614176689028/BPPM%2BFunctionality%2BMigration%2Bto%2BTSOM%2B11.3.04%2B%28V4.0%29.xlsx
And this is the page: BMC TrueSight Operations Management 11.3.04 Not Found The page you were trying to reach in the BMC TrueSight Operations Management 11.3.04 technical documentation could not be found.
This could be because:
The page does not exist You entered an invalid page name or URL The page is not translated yet. Please try returning to your previous page, visiting the homepage, or searching.
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