Remedy SSO system requirements for TrueSight Operations Management
Before installing the Remedy Single Sign-On (Remedy SSO) Server, which is a prerequisite product for the TrueSight Presentation Server, ensure that its target system meets the following requirements.
Before you proceed, consult the Deployment options for Remedy SSO with TrueSight Operations Management topic to determine whether to use the Remedy installer or the TrueSight installer for Remedy SSO for installing Remedy SSO.
Note
If you have an existing Remedy SSO server installation (must be one of the supported versions) in your environment, which you want to configure with the TrueSight Presentation Server installation and do not plan to freshly install or upgrade Remedy SSO, do the following:
- Ensure that your current Remedy SSO meets all the system requirements to configure with the Presentation Server.
- Continue to review Planning the Presentation Server deployment.
System requirements for Remedy SSO installer
System requirements for TrueSight installer for Remedy SSO
Note
- There is no TrueSight installer for Remedy SSO available for version 11.3.02 or later. It is available for versions 11.0.00 and 11.3.01 only. You can choose to install using the TrueSight installer for Remedy SSO version 11.3.01 and then based on your license entitlement upgrade to any of the supported versions of the Remedy SSO server using the Remedy SSO installer.
- Alternatively, you can directly install any of the supported versions of the Remedy SSO server using the Remedy SSO installer.
- If you have installed and configured TrueSight installer for Remedy SSO (consolidated installer) version 11.0 or 11.3.01 and plan to upgrade to Remedy SSO to 18.11 or later, ensure that you have performed the steps mentioned in Best practices before upgrading Remedy SSO section in the Preparing to upgrade Remedy Single Sign-On topic.
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Comments
Can you tell me which version of RSSO is compatible with TSOM. I don't know where I'm to find that information. It's not on Product Availability & Compatibility pages nor the Architecture Compatibility Modeler.
Hi Cassie Derrick,
See this topic Remedy Single Sign-On at-a-glance for the supported version. I am adding a reference link from this topic too. However, the link Preparing to upgrade Remedy Single Sign-On too contains the supported version number. One topic above this topic (in the flow) contains the version info.
Deployment options for Remedy SSO with TrueSight Operations Management
Is 1 vcpu is enough?
Hello Giles Day ,
No such recommendations for Remedy SSO as we do not have such requirements. The Remedy SSO runs on Tomcat server, and all minimum hardware requirements depend on Tomcat.
Thanks,
Hari
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