Performing the Cloud Probe upgrade silently

You can install the BMC Real End User Experience Monitoring Software Edition Cloud Probe upgrade unattended (a silent upgrade), which requires no user interaction. You might use this type of upgrade process where you are pushing out the Cloud Probe to servers, or you want to upgrade the Cloud Probe on multiple systems. You can perform a silent upgrade, as described in this topic, or you can use the upgrade wizard.

The following topics describe how to set up and run a silent upgrade:

Troubleshooting the Real User Cloud Probe Open link

Managing SSL keys and settings for Cloud Probe traffic decryption Open link

Before you begin

Review the software and hardware system requirements for Cloud Probe.
Download the upgrade files for the Real User Cloud Probe (Windows or Linux).
To use the upgrade wizard, you must set up a DISPLAY environment. For details, refer to your operating system documentation.

Tip

For best results capturing end-user performance data, install the Cloud Probe on the host that provides load balancing services for an application. By binding the public interface used by the load balancing services, end-user transactions can be accurately measured and processed.

To upgrade the Real User Cloud Probe on Linux

Log in to the virtual machine as root user.
In the Cloud Probe installation directory, run the cloudprobe-silent-upgrade-option file with the following command:
Command
```
./setup.bin -i silent -DOPTIONS_FILE=$(pwd -P)/cloudprobe-silent-upgrade-option
```
The current session will close and the installer will run in the background.
Review the installation results in the installation log at /tmp/cloudprobe_install_log.txt.

Following the upgrade, the Cloud Probe starts automatically. You access the Cloud Probes page Open link through the Real User Collector console. Point to Administration > Integration, and click Cloud Probes.

To upgrade the Real User Cloud Probe on Windows

Log in to the windows machine as Administrator.
In the Cloud Probe installation directory, run the cloudprobe-silent-upgrade-option file with the following command:
Command
```
- setup.exe -i silent -DOPTIONS_FILE=C:\Disk1\cloudprobe-silent-upgrade-option
```
The current session will close and the installer will run in the background.
Review the installation results in the installation log at /tmp/cloudprobe_install_log.txt.